Have you already run a pre-boot system diagnostic?
If you have run an Enhanced Pre-boot System Assessment (ePSA) either on your own or with the aid of Dell Technical Support, enter your information below to continue the process.
Enhanced Pre-Boot System Assessment (ePSA)
ePSA diagnostics are built into the hardware of your system. ePSA tests allow you to check the hardware of you system before running your Windows® operating system start-up. ePSA diagnostics can present error and validation codes which can be used online to further troubleshoot and resolve system problems.
Microsoft Windows XP SP3, Windows Vista or Windows 7®, Windows 8*
Microsoft Internet Explorer, Google Chrome, or Mozilla Firefox required.
Microsoft .NET 3.5 SP1
1.33-gigahertz (GHz) processor or faster
Recommended 2GB, with 512 megabytes (MB) of RAM the minimum requirement
At least 512 megabytes (MB) of available space on the hard disk
1024x576 @ 120 DPI
768x1366 @ 120 DPI (for the Inspiron Duo)
Alienware only supports Win7 64-bit
Customer privacy is of utmost concern to Dell.
Please read these terms and click the “Yes, I Agree” button below if you agree to them.
By clicking the “Yes, I Agree” button, you agree to allow Dell to add a registry entry making dell.com a Trusted Site for your Internet browser. Adding dell.com as a Trusted Site is required for Dell System Detect and Dell PC Diagnostics to function correctly in Windows 8 IE Metro Mode. If you do not wish to add dell.com as a Trusted Site, click the “No, I do not agree” button; however, please note that if you click “No,” Dell System Direct will not download to or operate on your system.
Dell will access, collect and use certain information during your session for limited purposes. For more information, please see the heading Collection and Use of Data below. Removing Dell System Detect Software and Dell PC Diagnostics: To remove Dell System Detect and Dell PC Diagnostics from your system, you may uninstall the program through Add/Remove Programs by following the online uninstall guide for Dell System Detect or Dell PC Diagnostics. Collecting and Use of Data: Dell offers a variety of software applications designed to provide you with the most optimized user and support experience possible. You may have selected some of these applications as part of the purchase of your computer. When these applications are installed on your system, you can see them labeled as “Support Software”, “Dell” or under their titled name in Add or Remove Programs (“Start,” “Control Panel,” “Add or Remove Programs”).
Dell will access, collect and use certain information during your session for limited purposes. Dell System Detect and Dell PC Diagnostics application will collect your computer’s unique service tag number, which may provide us with certain information about your system – such as warranty and service entitlements and what drivers or software updates may be appropriate. We may also collect information relating to your online interactions with us (including, for example, the pages you view and the links that you click on). We may use your browser and other search history details to make recommendations to you and send customized communications via various communication methods, including email . The Dell System Detect and Dell PC Diagnostics application can also collect your system configuration and software use data, on an ongoing basis, to provide you with customized support software updates and alerts, as well as information about products and offers from Dell and its partners. Aside from your unique service tag number, none of the system configuration or use data can be used to identify you. To learn more about Dell’s privacy practices or for more details about how Dell handles personal information, please take a look at Dell’s Privacy Statement at www.dell.com/privacy. If you have any concerns, you may uninstall the program through Add/Remove Programs by following the online uninstall guide for Dell System Detect or Dell PC Diagnostics.
System and Usage Data: Allowing Dell to collect software usage data, your system service tag and system configuration information on an on-going basis for use and storage in servers that may be outside of your country can enable you to receive software updates and alerts that are specific to your system, as well as customized product information and offers available from Dell, its affiliates and its business associations (namely providers of products and services) on Dell applications.