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Article Number: 000139072

How to Manually Upload Files to Dell Technical Support

Summary: The file upload function of Dell TechDirect allows sending data directly to Dell Technical Support. Follow these eight steps to provide necessary information to your contact at Dell Support. ...

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Article Content

Instructions

If you want to send system reports or other files to Dell Technical Support, you can use the file upload function of Dell TechDirect. The uploaded files are bound to the Service Tag you provide during the process. There is no prior registration needed for usage.

NOTE: Uploading a file does not automatically open a Service Request!
NOTE: As a registered Dell TechDirect user you have the ability to attach documents as part of Technical Support or Self-Dispatch service requests created in the portal.

Use the Dell TechDirect file upload, if:

  • The related system or its management tool (for example SupportAssist) does not have access to the Internet.

  • Dell Technical Support asked you to obtain files bigger than 8 MB.

  • Other ways of providing the files have failed before.

Steps

  1. Open techdirect.dell.com/fileupload in your Internet browser.

  2. Enter the Service Tag of the system to which one or more files you want to upload belong to.

    File Upload Tag
    Figure 1: Service Tag field

  3. Click on Verify to unlock the next step.

  4. Now enter your contact information.

    File Upload Contact
    Figure 2: Your Contact Information
    NOTE: If no related Service Request has been given yet, see Dell Knowledge Base article How to contact Dell EMC Enterprise Support and open an Online Case? before proceeding. Our Support provides you with the Service Request # and the Dell Contact Email (Email address of support engineer).

  5. Click on Choose file and open the file you want to upload.

    File Upload Files
    Figure 3: Choose a file to upload
    NOTE: Per instance, only 5 files can be uploaded, with a maximum size of 5 GB each.

  6. Click Submit.

  7. Now a new page is displayed, which shows the upload progress.

    File Upload Upload
    Figure 4: Upload progress
    NOTE: This page must be kept open until the upload is finished.

  8. When the upload is completed, click Finish. The upload notification is automatically sent to the provided Email addresses.

    File Upload Notification
    Figure 5: Upload finished
    NOTE: If there are issues during upload or a missing notification mail, inform your Dell Contact about this to verify a fluid workflow.

Additional Information

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Article Properties

Affected Product

Servers

Last Published Date

18 Apr 2024

Version

7

Article Type

How To

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