Knowledge Base

Table of Contents:

1. Top Level Navigation Categories
2. Navigation Category "Shop"
   1. Lists (Second-Level)
   2. Standard Configurations (Second-Level)
   3. Systems (Second-Level)
   4. Software and Peripherals (Second-Level)
3. Navigation Category "Solutions & Services"
4. Navigation Category "Support"
5. Navigation Category "Account"
6. Top of Page Navigation
7. Premier Page Navigation Toolbelt

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1. Top Level Navigation Categories

Links located at the top of the Premier page show you how to connect to the most common areas of Premier. Four categories that are available include Shop, Service & Solutions, Support, and Account.
To view additional help information, please click on the links below the main category.(Figure 1: Top Level Navigation Categories)


Figure 1: Top Level Navigation Categories

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2. Navigation Category "Shop"

"Shop" offers quick access to four shopping solutions: Standard Configurations, Systems, Peripherals and Software. Each of these can be configured to custom specifications by the Dell Account Team at customer request. "Shop" provides you access to your Lists as well.
To illustrate this navigation:

1. Begin by clicking on the "Shop" category at the top left of the page next to the Dell logo.
2. Notice each tab description: Lists, Standard Configurations, Desktops & Workstations; Laptops & Tablets, Server & Networking, Accessories & Peripherals and Software. The most common tabs you will use for shopping and buying are Standard Configurations, Systems, Peripherals and Software. (Figure 2: Shopping for Products)

Figure 2: Shopping for Products

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Navigation Descriptions (Second-Level):

1. Lists

Lists allow you to organize and access your frequently purchased products and organizational standards by using the Lists functionality. Collaborate with users in your organization by creating Public or Shared lists.
To access your Lists, click on "Shop" in the masthead and then select "Lists" in the secondary navigation. For faster selection, go to the "My Tools" section available on your Premier home page and open the Lists module.
(Figure 3: Navigation to Lists)


Figure 3: Navigation to Lists

2. Standard Configurations

Standard Configurations allow you to view your organization's customized configurations as designated by you and your Dell Account Team. Once your representative has established your specific configurations on your Premier page, access Standard Configurations by clicking "Shop" in the masthead and then select "Standard Configurations" in the secondary navigation. For faster selection, go to the "My Tools" section available on your Premier home page and open the Standard Configurations module.(Figure 4: Navigation to your Dell Standard Configurations)


Figure 4: Navigation to your Dell Standard Configurations

3. Systems

Systems allows you to browse all Dell products including Desktops and Workstations, Laptops and Tablets, Servers, Storage and Networking. This catalog can also be customized to display only the products relevant to your organization. You may configure the available options for any product according to your needs.
To access your Systems Catalog, click on "Shop" in the masthead and then any of the systems related categories in the secondary navigation. A third-level navigation bar will appear enabling you to select a sub-category.
For faster selection, go to the "Shop Dell Products" section available on your Premier home page. (Figure 5: Navigation to the Dell System catalog)


Figure 5: Navigation to the Dell System catalog

4. Software and Peripherals

Software and Peripherals allows you to view an extensive selection of software and peripheral products from both Dell and other manufacturers which are available on your Premier Page.
To access your Software & Peripherals Catalog, click on "Shop" in the masthead and then select "Accessories & Peripherals or Software" in the secondary navigation. If "Accessories &Peripherals" are selected, a third-level navigation bar allows you to narrow your selection. For faster selection, go to the "Shop Dell Products" section available on your Premier home page. (Figure 6: Navigation to Software and Peripherals)


Figure 6: Navigation to Software and Peripherals

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3. Navigation Category "Solutions & Services"

Dell solutions helps you make faster, more informed decisions, streamline your IT operations, increase end-user productivity and keep your data secure. Whether you need help with strategy and deployment, require IT or business consulting, or want to explore managed services that take the load off your IT staff, turn to Dell services for expert advice and world-class support.(Figure 7: Navigation to Dell Solutions & Services)


Figure 7: Navigation to Dell Solutions & Services

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4. Navigation Category "Support"

Clicking the "Support" category changes the second-level navigation view to illustrate different areas of Dell’s award-winning support site. Details are available pertaining to your systems purchased with additional help information such as warranty and on-going support.(Figure 8: Navigation to Dell Support)


Figure 8: Navigation to Dell Support

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5. Navigation Category "Account"

Account page allows the user to edit personal information and change email. Administrators to the page can Manage Users and Access Groups, Manage Personal Information and Manage Accounts.
Second-Level navigation links are described below: (Figure 9: Navigation to Account and second-level links)

• Manage Profile allows you to edit personal information and change your password
• Manage Site allows administrator the ability to control User Access Groups and Roles settings, and manage your address book for a faster checkout.
• Contacts lists general Dell Account Team and Company Contacts.
• Reports offers readily available, self-serve reporting options as it’s generated online.
• Select Another Account enables users the ability to switch between Premier Page accounts without having to logout and back in.

(Figure 9: Navigation to Account and second-level links)

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6. Top of Page Navigation

There are two useful links located at the top right of your Premier Page: Logout and My cart (Figure 10 : Navigation to Logout and My Cart)

• Logout signs the user out of Premier session.
• My Cart displays items you have added to the Cart during the present sign in.

Figure 10 : Navigation to Logout and My Cart

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7. Premier Page Navigation Toolbelt

There are several additional links near the top-left of the page: Help, Quotes, Order Status, Share Your Ideas as well as Custom Links (Figure 11: Navigation Toolbelt)


Figure 11: Navigation Toolbelt

• Help
• Quotes retrieves saved items for later display or purchase and can be accessed from this link on the page. Click on the "Quotes" link to view a list of your saved E-Quotes and/or Sales Quotes. For accessing even faster, view and retrieve your eQuotes from the "My Tools" section available on your Premier home page. (Figure 12: Navigation to your Dell Quotes)

Figure 12: Navigation to your Dell Quotes

• Order Status can be accessed from the Order Status (sack barrow) in the tool belt underneath the Premier navigation menu. The resulting page gives Premier users the ability to check the status of their organization's recent orders. For accessing even faster, view and retrieve your recent orders from the "My Tools" section available on your Premier home page.(Figure 13: Navigation to Order Status)

• Custom Links offers users additional useful links such as Customer Care, Dell Financial Services, Dell Partner Portal, Dell Training Services, Premier Online Support Chat, Dell Deployment Services.
• Share your Ideas link lets you submit ideas for improving Premier as well as vote/comment on other people’s suggestions.

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