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Latitude E2 and Precision M10 Series systems freeze when used with Sophos or Utimaco SafeGuard Enterprise



This article provides information on Latitude system freezes when used with Sophos or Utimaco SafeGuard Enterprise


Issue

A user may report their Latitude E2 series or Precision M10 systems may freeze upon startup if they have Sophos or Utimaco SafeGuard Enterprise edition installed.

The affected models are as follows:
Latitude E2 series 2110, E4310, E5410, E5510, E6410 & ATG, E6510, ST XT2 & XFR
Precision M10 series M4500

This issue does not appear as a hardware issue or show any issue to do with the Sophos or Utimaco software.


Resolution

This issue has been resolved in a later revision of the BIOS. Please refer to the www.dell.com/support/drivers and download the latest BIOS for your system.




VIRUS Get general information and guidance to secure your system/data on our Security and Antivirus page.


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN155129

Last Date Modified: 08/15/2017 05:22 AM


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