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How to Resolve CRUM Errors 009-370, 009-367, 009-368, 009-369 on a 3115cn Dell Laser Printer


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  1. How to Resolve CRUM Errors 009-370, 009-367, 009-368, 009-369 on a 3115cn Dell Laser Printer

This article provides information on "How to Resolve CRUM Errors 009-370, 009-367, 009-368, 009-369 on a 3115cn Dell Laser Printer"


1. How to Resolve CRUM Errors 009-370, 009-367, 009-368, 009-369 on a 3115cn Dell Laser Printer

Determine if Dell or Non-Dell Toner is being used.

  1. If Non-Dell toner is being used, set the Non-Dell Toner mode to On in the Operator Panel of the Dell 3110cn printer.
    1. When Ready to Print appears on the LCD, press the ▼ (down arrow) button until Setup appears, and then press the ✓ (check mark) button or the Menu button.
      Setup displays.
    2. Press the ▼ (down arrow) button until Admin Menu is displayed, and then press the ✓ (check mark) button.
    3. Press the ▼ (down arrow) button until Maintenance is displayed, and then press the ✓ (check mark) button.
    4. Press the ▼ (down arrow) button until Non-Dell Toner is displayed, and then press the ✓ (check mark) button.
      Off is the default setting.
    5. Press the ◄ or ► (left or right arrow) button until On is selected, and then press the ✓ (check mark) button.
      The Restart Printer message appears.
    6. Power cycle the printer for the new setting to take effect.
  2. If Dell toner is being used, verify all 4 cartridges are present. Replace any that are missing.
  3. Reseat the toner cartridge based on the error: Black = (009-370) Yellow = (009-369) Magenta = (009-368) Cyan = (009-367).
  4. If error persists after reseating the cartridge replace the cartridge. If the cartridge has already been replaced and the error persists, contact Dell Technical Support.

More info can be found in the 3115cn User’s Guide.

If these steps do not correct the problem, please contact Dell Technical Support.

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Article ID: SLN135600

Last Date Modified: 08/03/2015 11:23 AM


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