Knowledge Base

Alienware Notebooks: Lines and Distortion on the Screen


Alienware Arena Description The following article provides the steps to properly troubleshooting your screen in case of distortion or lines showing up during normal use.

Supported Systems:

All Alienware Notebooks

Run a On-line Diagnostic First! Click Here

Run the LCD Built-in Self Test

All Alienware Notebooks have a built-in self test for the display that will help you determine the cause of the problem. To run the test do the following:

  1. Turn off your system
  2. Press and Hold the D key
  3. Turn on the system while holding the D key, release the key when you see colors on the screen

    The screen will come on and cycle through the colors Red, Green, Blue, White and Black

    This will stay for a few seconds, pay attention to screen to check if the distortion is present during the test.

Testing and External Display

Connecting an external display will allow you to determine if the source of the distortion is the screen or some other component of the screen

If the distortion is also present on the external screen follow our article Running ePSA Built-in Diagnostics on your Alienware System for further testing

Update your System BIOS and Video Drivers

Latest BIOS is available at our Drivers and Downloads Page

Click Here for help on how to update your BIOS.

You may visit NVIDIA or AMD for the latest driver for your system

Important: Please visit our Drivers and Downloads Page in case the above drivers do not work for you.

Platform Specific Solutions

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Article ID: SLN300855

Last Date Modified: 10/24/2016 10:22 AM


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