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IDRAC6 Invalid Mouse Mode or Error Opening HID Socket


Article Summary: This article provides information about resolving an Invalid Mouse Mode or Error Opening HID Socket on an iDRAC Virtual Console.


When accessing the IDRAC Virtual Console you may get an error "Invalid mouse mode. Mouse mode response packet is not received from Virtual Console Service. Try again after some time." Retrying may result in "Error Opening HID Socket".



The keyboard and mouse in the iDRAC Virtual Console uses port 5900. If port number 5900 blocked this error is the result.

Unable to acess the IDRAC VirtualConsole The keyboard and mouse in the iDRAC Virtual Console uses port 5900. If port number 5900 blocked this error is the result.



Open port number 5900 or configure the iDRAC to use a different port number for the keyboard and mouse to resolve this issue.
Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Identificación del artículo: SLN267872

Última fecha de modificación: 07/24/2015 01:13 PM


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