Knowledge Base

How do I resolve the message "Invalid user name and password" when accessing Dellnet™ email?




Reconfigure your DellNet™ account information

If you receive an invalid user name and password message for email logon, the software will need to be reconfigured. If the software is not correctly configured, you will need to download the .ins file to reconfigure the client.

To do so, perform the following steps:

  1. Click Start, point to Programs, then Dellnet, and choose Dellnet Administration.
  2. Click Next.
  3. Click Next again.
  4. Click Connect.
    NOTE: If your system is a WebPC™, it will connect automatically.
  5. Choose Make My Changes Take Effect by clicking on it.
  6. Click Next.
  7. Enter your Challenge Phrase answer.
  8. Click Next.
  9. Click the Click To Make Changes Take Effect button.
  10. Click Ok.
    NOTE: If your system is a WebPC, click Finish.

Outlook® Express will now be configured correctly to access your email.




Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Artikel-ID: SLN17586

Datum der letzten Änderung: 12/08/2014 04:45 PM


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