Knowledge Base

Article Summary:

This is a group of solutions for users who are running into problems installing or activating Trend Micro security software provided through Dell.

Table of Contents:

1. Resolving Dell Installed Trend Micro Activation Problems

2. Trend Micro Resources for Dell Systems

Problem

Resolving Dell Installed Trend Micro Activation Problems

Users who have ordered Trend Micro security software through Dell may encounter problems with activation or installation during the life of the system. These problems range from reinstalling after an operating system reinstall, to activation or missing activation keys.

Solution

Trend Micro Resources for Dell Systems

If the user has the activation key for Trend Micro, simply visit the Trend Micro page below for more information on obtaining an installer and updating to the latest version:

http://esupport.trendmicro.com/solution/en-us/1058977.aspx

If the user is missing the activation key, he or she will need the following to proceed :

· Dell order number of the system Trend Micro was ordered on

· Dell Customer Account number

. Trend Micro support can generate a new activation key, or provide one that was previously used on the account.

	Note:
	. This number may also be used in the event the Dell-specific support number experiences connection issues, as a workaround.

If the user does not have the order or customer number, please contact Dell Support for assistance on obtaining this information. The caller will need to verify the ownership information of the system before he or she will be able to obtain the order or customer number information for the system.

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.