Knowledge Base

When the RD1000 has run a backup, some meta data files might not have been completed and will cause the hard drive cartridge to be locked.

The steps to resolve this and other similar issues arefairly straight forward:

• Ensure the RD1000 is connected to SATA port E
• Ensure RDX Utility is installed and up to date ( You can download this from the Dell support site)
• Ensure the RD1000 Firmware is up to date

If this does not resolve the issues experienced, we should check if here are any pending files locking the RD1000 drive. We can do this by installing and running Microsoft Process Explorer to see if any processes or files are running / locked to the RD1000 drive.

You are likely to find that RmMetaData files would be tied to the drive and therefore stopping the cartridge from ejecting. This scenario can also be identified by an Event ID 547 in Windows event log.

To resolve this you have two options:

1. You can change the server backup policy on the impacted volume as Block Level Backup, which means the whole volume should be selected for backup
2. You can set the registry key to exclude these files during File Level Backup. These files are used for NTFS file system, and there is no harm to ignore them.
   1. Open the Windows Registry Editor (regedit.exe)
   2. Go to HKLM\SYSTEM\CurrentControlSet\Control\BackupRestore\FilesNotToBackup
   3. Add a Multi-String Value named IgnoreNTFS with data \$Extend\* /s under FilesNotToBackup.
   4. Restart the server.

Other common backup issues in Windows (External)