Knowledge Base

Cannot charge battery after changing DPM (Dell Power Management) battery setting on the Inspiron 5x68 series, 7368, 7569 and 7778

Inspiron 5x68 series, 7369, 7568 and 7778 are shipped with DPM(Dell Power Management) technology. Thisautomatically adjusts best charging support to extend battery life for better customer experience. This setting may stop charging the battery the battery settings are changed when the battery is Full(100%)

To fix this issue please discharge battery to 7% or lower to recover the charging function and to resolve this fully download BIOS A03 or later as the long term solution. The latest BIOS version can be found on our Drivers and Downloads page.

Article ID: SLN302289

Last Date Modified: 03/07/2018 06:36 AM

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