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Why am I having problems connecting to my DSL with a PPPoE Client When Using a 3Com Network Interface Card (NIC)? - KB Article - 161761




Use an alternate PPPoE client

Ask your ISP to supply an alternate PPPoE client.



Use a native Microsoft driver for the PPPoE client

Install a native Microsoft driver for the PPPoE client may be able to use. To do this, perform the following steps:

  1. Click the Start button, click Settings, and then click Control Panel.
    The Control Panel appears.
  2. Double-click Add New Hardware.
  3. Click Select Hardware.
  4. Click Network Adapters.
  5. Click 3Com.
  6. Click 905B compatible and click OK.
    Allow the system to copy the required support files. Your operating system CD may be required.
  7. Allow the system to reboot.
  8. Test your DSL Connection.

If this does not work, you can remove the native driver by following these steps:

  1. Click the Start button, point to Settings, and then click Control Panel.
    The Control Panel window appears.
  2. Double-click Network.
  3. Click the 3Com network card and click on the Remove button.
  4. Allow the system to reboot.



Use the NIC that your ISP provided with the DSL modem

If your DSL provider has included a NIC with your installation package, us this card in place of the Dell provided card. To do this, perform the following steps:

  1. Click the Start button, point to Settings, and then click Control Panel.
    The Control Panel window appears.
  2. Double-click Network.
  3. Click the 3Com network card.
  4. Click the Remove button.
  5. Allow the system to reboot and then shut it down.
  6. Remove or disable your network card (the procedure for this is available in the Dell online documents or in the documentation provided with your system.)
  7. Follow the manufacturer''s instructions for installation of the new NIC.



You may encounter problems when you try to connect to a DSL Internet provider using a 3Com NIC.

This often occurs when the Point-to-Point Protocol over Ethernet (PPPoE) client tries to connect and fails.



 
Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN67133

Last Date Modified: 07/29/2010 12:00 AM


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