When you attempt to download key material using CMGAD, the attempt fails and provides an error: "The server returned an invalid or unrecognized response".
Dell Data Protection | Enterprise Edition
Dell Data Protection | Virtual Edition
8.3 - 9.4
If you collect verbose logging from CMGAD using the command line switch "–v" you will see:
To work around this problem, run a 7.x version of CMGAD from the command line with the -f switch.
For additional support, US based customer can call Dell Data Security ProSupport at: 877.459.7304 Ext. 4310039 or you may also contact us via the Chat Portal. For support outside the US, reference ProSupport’s International Contact Numbers list. Visit the Dell Security Community Forum to get insights from other community members and additional resources to help you manage your environment.
Article ID: SLN302944
Last Date Modified: 08/16/2017 12:24 PM