Knowledge Base

Intel Smart Response Technology - Drives not detected during Windows Setup


Intel Smart Response Technology - Drives not detected during Windows Setup

Reason / Issue :

Intel Smart Response Technology - Drives not detected during Windows Setup

What You Need To Know :

· Windows setup may not detect the hard drives installed in the system if the Intel Smart Response is enabled and fixed drives are accelerated.

· Partition drives are not detected when ISRT is enabled in bios during windows setup

· Step by step Instructions how to resolve drives not being detected in Windows Setup during a OS reinstall in Windows 7/8.


Intel Responsiveness Technology Overview

HDD options

requirement

Description

BIOS Settings

Application used to configure

Download Links

Intel Smart Connect

1. SSD only

2. mSATA only

- Connect continuously updated while the notebook is on sleep

Intel Smart Connect: Enabled

Intel Smart Connect

Intel Smart Connect

Intel Smart Response

1. HDD + SSD

2. HDD + mSATA

- Cache/Optimize performance 3x

- It dynamically monitors file, data, and application use, and stores frequently used content on a special partition on the SSD device for faster access

SATA Operation : ISRT

Intel Rapid Storage

Intel Rapid Storage

Intel Rapid Start

3. HDD + SSD

4. HDD + mSATA

5. SSD Only

6. mSATA Only

- Provides power savings similar to Windows hibernate state, while improving resume time vs. hibernate by ~2x.

Intel Rapid Start: Enabled

Intel Rapid Storage & Rapid Start

Intel Rapid Start

What You Should Do :

Option 1

1. Change the SATA Operation mode in the BIOS from ISRT to AHCI

2. Boot to the Win 7/8 OS Media via F12 Boot Options

3. Inside Windows Setup, all drives should be detected; Delete all partitions listed. Make sure it shows un-partitioned on all Drives detected. Do not continue, but restart the system

4. Go back to BIOS and change SATA Operation mode from AHCI to ISRT.

5. Boot to the Win 7/8 OS Media via F12 Boot Options

6. Inside Windows Setup, all drives should be detected again; Delete all partitions listed. Make sure it shows un-partitioned on all Drives detected.

7. Continue and complete the Windows Setup process.

8. Reinstall drivers (chipset, nic, video, audio etc…)

9. Install the Intel Rapid Storage Drivers

Option 2

1. Make sure the SATA Operation mode in the BIOS is set to ISRT

2. Boot to the Win 7/8 OS Media via F12 Boot Options

3. Inside Windows Setup, hit “Shift” + “F10” . this will open the command prompt window

4. Enter these commands from the command prompt

· Diskpart

· Listdisk

· Select disk 0

· Clean

· Select disk 1

· Clean

5. The drives should now be detected; Delete all partitions listed. Make sure it shows un-partitioned on all Drives detected

6. Continue and complete the Windows Setup process.

7. Reinstall drivers (chipset, nic, video, audio etc…)

8. Install the Intel Rapid Storage Drivers

Option 3

Note: This requires another computer that has internet connection and a USB thumb drive

The customer needs to download the latest driver for IRST from support website

Inspiron 7520 SE

Inspiron 5523/15Z

then extract the file to a USB flash drive.

1. Make sure the SATA Operation mode in the BIOS is set to ISRT

2. Boot to the Win 7/8 OS Media via F12 Boot Options

3. Inside Windows Setup, click on “Load Drivers”


4. Insert the flash drive and Browse for the Rapid Storage drivers and click “ok”


5. This will install the IRST drivers and the drives should automatically show

6. Continue and complete the Windows Setup process.

7. Reinstall drivers (chipset, nic, video, audio etc…)

8. Install the Intel Rapid Storage Drivers

Note: These options are system specific, some options might not work on some Consumer systems, Options listed above must be tested one at a time.




1. Dell Confidential Information. This information is provided pursuant to the terms of your Dell Non-Disclosure Agreement. Do not share confidential information with third parties or customers. 2. No personally-identifying information can be exchanged via this forum. Information or content including but not limited to images and documentation submitted to Dell or exchanged via this forum may not contain any Personally Identifiable Information. Unless applicable local law provides otherwise, Personally Identifiable Information - or PII means data or information that alone or together with any other information identifies a natural person or data considered to be personal data or any other type or personal data that may be subject to privacy laws or regulations. Do not submit or publish anything that contains Personally Identifiable Information. 3. Content authored by you will be shared. The intent of this forum is for public audiences. Everything written in this forum is intended for possible public consumption and is also an open-exchange among Dell and its support partner community for the benefit of Dell customers. Accordingly, do not publish anything which you dont wish to be shared with the external community. Your content can and will be shared and share accordingly for an external audience. The content that is written in this forum is Dell IP. 4. You grant Dell free, unlimited license to use any content authored by you in this forum. Please note that by publishing content on this website, to the extent that Dell is not already due to applicable local law the rightful owner of any intellectual property right related to such articles, you grant to Dell the unconditional and perpetual right, license and consent to reproduce, store, copy, transmit, publish, post, broadcast, display, and exhibit your article or content in any media throughout the world in relation with providing support to Dell customers, without limitation, and without additional review, compensation, or approval from you or any other party. Dell is authorized to use your name in connection with your participation. By submitting an article or document, you further agree not to instigate, support, maintain, or authorize any action, claim, or lawsuit against Dell on the grounds that Dells use of your article set forth in these terms and conditions infringes any of your rights, including, without limitation, copyrights, patent rights, trademark rights, or moral rights - droit moral.

 


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN186214

Last Date Modified: 07/25/2013 12:00 AM


Rate this article

Accurate
Useful
Easy to understand
Was this article helpful?
Yes No
Send us feedback
Comments cannot contain these special characters: <>()\
Sorry, our feedback system is currently down. Please try again later.

Thank you for your feedback.