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32.xx and 33.xx toner cartridge errors on Dell 2330d and 2330dn laser printers


Article Summary: How to troubleshoot 32.xx and 33.xx toner errors on Dell 2330d and 2330dn laser printers

Table of Contents:
  1. Check the toner is the correct part
  2. Check and clean the toner and drum contacts
  3. Replace the toner cartridge



1.

Check the toner is the correct part


Toner cartridge errors 32.xx and 33.xx occur when the printer detects the cartridge inserted is not suitable for use in this model of printer.

Toner cartridges for other similar models may physically fit into the printer but be incompatible.

Check the toner label to see which models the cartridge is compatible with.

A toner for the Dell 2330d and 2330dn is shown. These models are indicate on the top left corner of
the label.


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2.

Check and clean the toner and drum contacts

  1. Switch the printer off.
  2. Open the front door, remove the toner cartridge and drum.

    Printer is shown from the front, front door is open, a hand is pulling on the blue handle

  3. Locate the drum and toner contacts on the right of the toner bay.

    Empty toner bay is shown. On the lower right seven wire loops similar to the end of a paper clip
	are highlighted. A thicker wire retention spring at the back of the toner bay and a sprung wire loop
	at the top are also highlighted

    Check for damage, wipe away any loose toner using a dry cloth or tissue.
  4. Locate the contacts on the underside of the toner cartridge.

    The underside of the toner cartridge is shown. A green circuit board with four copper contacts pads
	is highlighted. Next to the board are three more silver electrical contact pads.

    Check for damage, wipe away any loose toner using a dry cloth or tissue.
  5. Locate the contacts on the right side of the imaging drum.

    The imaging drum is shown fron the right. Three metal contacts on or near the back right corner
	are highlighted.

    Check for damage, wipe away any loose toner using a dry cloth or tissue.
  6. Reinsert the toner and drum, close the cover, switch the printer on.

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3.

Replace the toner cartridge


Replace the toner cartridge if possible.

Ensure the replacement toner is either new, or a cartridge you know works correctly.


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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN288793

Last Date Modified: 03/22/2016 03:43 PM


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