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Microsoft Office 2013 and 2016 getting stuck around 80-90% during the installation process.


This article provides information for Microsoft Office 2013 and 2016 getting stuck around 80-90% during installation.




To resolve this issue, cancel the current Microsoft Office installation, disable the Print Spooler service, then restart the Office installation.

Note: Remember to re-enable the Print Spooler service after completing the Microsoft Office installation.

To disable the Print Spooler service, follow these steps:

  1. Launch Services by searching for services.msc on the Windows 7 / 10 Start Menu or Windows 8 / 8.1 Start Screen, then clicking or tapping services.msc in the list.

  2. Locate the Print Spooler service, then right-click or tap-hold and choose Stop.

To re-enable the Print Spooler service, follow these steps:

  1. Launch Services by searching for services.msc on the Windows 7 / 10 Start Menu or Windows 8 / 8.1 Start Screen, then clicking or tapping services.msc in the list.

  2. Locate the Print Spooler service, then right-click or tap-hold and choose Start.

Beginning December 16, 2016, if you purchased your Microsoft Office product with your Dell system, Dell will no longer ship an Office product key card to activate your product. This excludes systems sold in Japan and systems sold with a Windows 10 downgrade to Windows 7.


Article ID: SLN300698

Last Date Modified: 03/27/2017 03:55 AM


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