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Alienware Desktops and Gaming Consoles: Lines and Distortion on the Screen

Summary: Alienware LCD, lines, distortion, screen issues, display, rain, dell monitor

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Article Content


Symptoms

SLN303918_en_US__1iC_aw_alienhead_mr_v1 Description   The following article provides the steps to properly troubleshooting your screen in case of distortion or lines showing up during normal use.

Supported Systems:

 
  Alienware Desktops   Alienware Consoles
 

Run a On-line Diagnostic First! Click Here

Run the LCD Built-in Self Test (Dell Monitors Only)

Most Dell monitors have a Built In Self Test that will allow you determine if the problem is related to your monitor or to your computer

Refer to your monitor manual for instructions on how to run the Built In Self Test.

Click Here to search for your monitor's manual.

Test Connections

  • Use good quality cables and adapters

  • Try different ports in your monitor and in your system

  • If you have to use any kind of adapter to connect your monitor try replacing it

  • Try another monitor or try your monitor on a different computer, this is the quickest way to determine if your computer has an issue

  • If the distortion is also present on a known working monitor, follow our article Resolve Hardware Issues With Built-in and Online Diagnostics (SupportAssist ePSA, ePSA or PSA Error Codes) for further testing

  • Set screen resolution to the monitor native resolution

Update your System BIOS and Video Drivers

Latest BIOS is available at our Drivers and Downloads Page

Click Here for help on how to update your BIOS.

You may visit NVIDIA or AMD for the latest driver for your system

Important: Please visit our Drivers and Downloads Page in case the above drivers do not work for you.

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Cause

SLN316295_en_US__1I_aw_2016logo_mr_v1

  SLN316295_en_US__2iC_aw_twitter_mr_v1   SLN316295_en_US__3iC_aw_youtube_mr_v1   SLN316295_en_US__4iC_aw_facebook_mr_v1   SLN316295_en_US__5iC_aw_alienhead_mr_v1

Resolution


 
Out of Warranty support  Out of warranty? No problem click here, enter your Service Tag and view our offers. 
 
Currently, offers are only available for US, Canada, UK, and France PC Customers. Server and Storage not applicable.

Article Properties


Affected Product
Alienware Alpha & Alienware Steam Machine, Alienware Area 51, Alienware Area-51 ALX, Alienware Area-51 R2, Alienware Aurora, Alienware Aurora ALX, Alienware Aurora R2, Alienware Aurora R3, Alienware Aurora R4, Alienware Aurora R5 , Alienware Alpha R2 & Alienware Steam Machine R2, Alienware X51, Alienware X51 R2, Alienware X51 R3 ...
Last Published Date

21 Feb 2021

Version

5

Article Type

Solution