Knowledge Base

Using and Troubleshooting Screen Issues on Chromebooks



Select the expanding section that matches the issue you are having with your Chromebook screen. Refer to the troubleshooting steps and resources to help resolve the issue.

When the Chromebook's screen is dark or blank, refer to the following troubleshooting steps and resources to help resolve the issue.

  1. Make sure the Chromebook is plugged in.
  2. Make sure the Chromebook is on by pressing the power button.
  3. Press the increase screen brightness button several times, and then check to see if the screen brightness increases. For more information on where the increase screen brightness button is, refer to Dell Knowledge base article Dell Chromebook Keyboard Guide.
  4. Restart the Chromebook by holding the power button down until the device turns off, then turn it back on again.
  5. To help resolve some Chromebook issues, you might need to reset your Chromebook hardware, also called a hard reset. For more information, refer to the Google Knowledge base article Reset your Chromebook hardware.
  6. You can make your Chromebook run like new again by doing a factory reset. For more information, refer to the Google Knowledge base article Reset your Chromebook to factory settings.

For information on using the Chromebook's touchscreen, and what to do when it is not responding correctly, refer to the following resources to help resolve the issue.

  • For information on using and troubleshooting the Touchscreen on your Chromebook, refer to the Google Knowledge base article Use the Chromebook touchscreen.
  • To help resolve some Chromebook issues, you might need to reset your Chromebook hardware, also called a hard reset. For more information, refer to the Google Knowledge base article Reset your Chromebook hardware.
  • You can make your Chromebook run like new again by doing a factory reset. For more information, refer to the Google Knowledge base article Reset your Chromebook to factory settings.



Article ID: SLN306184

Last Date Modified: 05/03/2017 02:22 PM


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