Knowledge Base

Windows 8 or 8.1 User May Be Unable To Change Expired or Reset Passwords


This article provides a work around when customers are unable to change password using Windows 8 or 8.1.


Affected Products:

Dell Data Protection | Enterprise Edition Shield
Dell Encryption Enterprise Shield

Affected Platforms:

Windows 8 and 8.1




Potentially Affected MS KBs

This chart list the Knowledgebase articles that address known issues of Microsoft Windows Updates and the Dell Data Protection | Encryption/Dell Encryption products. Click on the link next to each article to view the details.

This article is updated as additional Windows updates.

Dell Data Protection | Encryption/Dell Encryption Products Dell Data Protection | Encryption/Dell Encryption Version Windows Update Knowledgebase (KB) article
Dell Data Protection | Enterprise Edition (Shield)/Dell Encryption Enterprise (Shield) All versions KB2506143 External Link Encrypted Endpoint May Crash or BSOD When KB2506143 Is Installed.
8.0.1 and newer KB2506146 External Link
Dell Data Protection | Security Tools All versions KB2913763 External Link Contactless Smart Card Driver Has Yellow Exclamation In Device Manager

Potential Workaround

Dell has identified that inclusions may be used to encrypt specific executables in SDE policy may exacerbate this failure. If you run with a policy that includes .exe files in System32, you should force these files to decrypt.

A common encryption inclusion for these files would look like this:

  • ^3@%ENV:SYSTEMROOT%\SYSTEM32\;exe

To decrypt these files, add a minus (-), indicating an exclusion, to the beginning of that policy line.

  • Example:
    • -^3@%ENV:SYSTEMROOT%\SYSTEM32\;exe

Save, then commit this policy to apply to the targeted systems.


For additional support, US based customer can call Dell Data Security ProSupport at: 877.459.7304 Ext. 4310039 or you may also contact us via the Chat Portal. For support outside the US, reference ProSupport’s International Contact Numbers list. Visit the Dell Security Community Forum to get insights from other community members and additional resources to help you manage your environment.


Artikel-id: SLN288749

Laatste wijzigingsdatum: 07/27/2017 09:01 AM


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