Knowledge Base

Article Summary:

How to troubleshoot excess noise on Dell 2350d and 2350dn laser printers

Table of Contents:

1. Clicking noise when feeding paper
2. Grinding or squeaking noise

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1.	Clicking noise when feeding paper

Clicking sounds when printing are usually caused by incorrectly adjusted paper tray guides or worn/contaminated pickup rollers.

To adjust the paper tray guides:

1. Remove the paper tray.
   
   
   
   
2. If legal or folio sized paper is being loaded the paper tray must be adjusted to accommodate the larger sheets.
   • Press down on the latch at the rear of the tray.
   • Expand the tray until the extender locks in place.
     
     
     
     
3. Move the rear paper guide to the back of the tray.
   
   
   
   
4. Flex the paper stack back and forth. Straighten the edges on a level surface.
   
   
   
   
5. Load the paper with the side to be printed facing down.
6. Ensure the paper is below the maximum fill line on the side paper guides.
   
   
   
   
7. Slide the two side guides and the rear guide until they rest gently against the edges of the paper stack.
   
   
   
   
8. Replace the paper tray.
   
   
   
   
9. Extend the paper support on the output bin.
   
   
   
   

To clean, invert or replace the feed rollers:

1. Switch the printer off.
2. Remove the paper tray.
3. Turn the printer on to its side.
   
   
   
   
4. Open the blue plastic duplex tray to expose the pickup assembly. If the duplex tray is opened to 90° it will come loose from its mounting points. Only open the tray as far as is shown.
   
   
   
   If the tray becomes detached follow this article to reseat it.
5. Pass the pickup arm through the opening in the duplex tray.
   
   
   
   
6. Peel the rubber tyres off the pickup assembly wheels.
   
   
   
   
7. Thoroughly clean and dry the tyres before refitting them to the pickup assembly.
8. If paper feed issues persist after cleaning fit new or known good tyres if available. If no new or known good parts are available turn the tyres inside out to expose a fresh surface to the paper.
   
   
   
   

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2.	Grinding or squeaking noise

Check the paper path for scraps of paper, foreign objects or damage.

If possible, replace the toner cartridge and imaging drum. Ensure the replacements are either new or parts you know work correctly.

Contact technical support if the problem persists.

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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.