Knowledge Base

How to Reset the MEBx Password - KB Article - 334711


MEBx Password Reset Instructions

Caution:
Before you perform any of the following steps, read the Precautionary Measures warning (located in the Resources/Additional Resources section) for your personal safety and to prevent damage to the computer system from electrostatic discharge.

  1. For security reasons, verify the identity of the user prior to assisting with MEBx password reset.

  2. Disconnect the AC adapter from the computer.

  3. Disconnect all peripheral devices from the computer.

  4. Turn the computer upside down and place it on a clean, secure work surface.

  5. Remove the battery

    Note:

    For more information on removing the battery, hinge cover, and keyboard, refer to the Online User's Guide for this system.


  6. Turn the computer right side up and open the LCD to 180°.

  7. Remove the Hinge Cover (Figure 1).


    Figure 1: Latitude D630c Hinge Cover Removal

    Numbers reference image above:
    Insert Plastic Scribe or Other Non-abrasive Flat-edged Tool and Pry Gently.
    Lift Hinge Cover Up and to the Left to Remove.

  8. Remove the three screws securing the keyboard (Figure 2).

  9. Rotate the keyboard toward the front of the computer until it is upside down. Do not unplug the keyboard (Figure 2).


    Figure 2: Rotating the Keyboard Forward - Latitude D630c

    Numbers reference image above:
    Remove Three Screws.
    Rotate the keyboard Forward without Unplugging it.

  10. Unplug the Coin-cell battery (Figure 3).


    Figure 3: Unplugging the Coin-cell Battery - Latitude D630c

    Numbers reference image above:
    Coin-Cell Battery Connector
    Coin-cell Battery
    Mylar Cover

  11. Wait one minute, then reconnect the coin-cell battery.

  12. Replace the keyboard.

  13. Replace the hinge cover.

  14. Replace the Battery.

Verify the MEBx password has been reset to the default by doing the following:

  1. Restart your computer.

  2. Press and hold <Ctrl> while tapping <P> at the Dell logo screen to enter the Intel Management Engine BIOS Extension (MEBx) screens.

  3. Type in the default password, admin, and press <Enter>.

  4. If the message Password Mismatch appears, the MEBx password reset was not successful and the MEBx password reset process must be repeated.



 


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Artikel-id: SLN49505

Laatste wijzigingsdatum: 11/14/2010 12:00 AM


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