Knowledge Base

Is the Windows 10 update halting or hanging on your Dell Windows 8.1 System?



The following article provides information on an issue with upgrades from Windows 8.1 to 10 are halting or hanging on Dell systems.


Are you having trouble upgrading from Windows 8.1 to Windows 10 on your Dell System?

This is a specific Issue where the update from Windows 8.1 to Windows 10 halts or hangs - using either the USB update stick or the online update, on a Dell system using a Hynix 512 GB SSD (Solid State Drive) as the boot drive.


Solution

While some users have resolved this issue by performing a clean install of Windows 10 and obtaining a new license key from Microsoft.

We would prefer that you follow the instructions below :

  1. Confirm the issue is the same as stated above : system hangs / halts during update from 8.1 to 10

  2. Confirm system has a Hynix 512 GB SSD installed

  3. Go to the WebPost linked below and downlad the new firmware. (Follow the instructions on the page.)

  4. This firmware update does not require an engineer and our engineering department have advised it will not wipe the SSDs contents.

Note : However as always, we recommend as a BEST PRACTICE, that it is always better to have a full backup completed before proceeding with this kind of update. (It's always better to be prepared for something that doesn't happen, than be surprised by something going wrong.)
  1. Please be aware this fix is ONLY for a Hynix 512 GB SSD, exhibiting the issue above. DO NOT use this firmware update on any other SDD or for any other type of issue.

  2. If you are unsure that you are doing the correct thing, contact us and quote the Article ID SLN299020.


If you require further assistance, please contact Technical Support

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Artikel-id: SLN299020

Laatste wijzigingsdatum: 10/03/2017 05:32 AM


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