Knowledge Base

Toner Smears or Rubs Off of Printouts on the Dell Multifunction Laser Printer 1815dn


  1. Clean the drum using the printer operator panel.
    1. Verify that the printer is loaded with paper.
    2. Press until Menu appears, and then press Select ().
    3. Press until Maintenance appears, and then press Select ().
    4. Press until Clean Drum appears, and then press Select ().
    5. Repeat as necessary to completely clean the drum.

  2. Verify the paper type setting on the printer matches the actual paper type used.
    1. Press until Menu appears, and then press Select ().
    2. Press until Paper Setup appears, and then press Select ().
    3. Press until Paper Type appears, and then press Select ().
    4. Press until the correct paper type appears, and then press Select ().
    5. Press Cancel to exit the menu.

  3. Remove the toner cartridge from the printer, and wipe the inside of the printer with a soft, lint-free cloth to remove any dust or loose toner.

  4. Reinsert the toner cartridge and attempt to print again. Contact Technical Support
 


Article ID: SLN135849

Last Date Modified: 05/03/2011 12:00 AM

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