Follow the steps in the table below to troubleshoot and resolve 031-524: SMB Scan User Over Limit Error On The C3765DNF Dell Laser Printer.
Step | Check by User | Yes | No |
---|---|---|---|
Step 1 | Check the access limitation Does the system administrator set the access limit number? |
Ask system administrator about correct settings. Then, try again |
Go to Step 2 |
Step 2 | Check the share settings on the shared folder -Right click on the share folder and select Properties - Click on the Sharing tab and then select Advanced sharing - Set the number of simultaneous users to the maximum Is the number set to the maximum? |
Go to Step 3 | Set it to the Maximum allowed. Then, try again. |
Step 3 | Check the cable between the Printer and PC (or Printer and Hub). Does the cable meet the specifications? - For network Printer: Ethernet cable (10Base-T / 100Base-TX / 1000Base-T) |
Go to Step 4 | Use a cable that meets the specifications. |
Step 4 | Check the network connection. Unplug and plug the Ethernet cable. Does the error still occur when the power is turned off and on? |
Go to Step 5 | End of work. |
Step 5 | Reset the network settings and configure the settings again. Perform a Network Reset: - Press the Info Button - Press the Tools Tab - Press Admin Settings - Press Network - Press Reset LAN Does the error still occur when the power is turned off and on? |
Go to Step 6 | End of work. |
Step 6 | Check the Firmware Version. The latest Firmware Version should be checked on the DELL Support web site Is the firmware the latest version? |
Go to Step 8 | Go to Step 7 |
Step 7 | Download the latest version of the firmware from the DELL Support web site. Does the error still occur? |
Go to Step 8 | End of work. |
Step 8 | Check the network connection after replacing the Cable. Does the error still occur when the power is turned off and on? |
Ask system administrator about correct settings. Then, set them again. |
End of work. |