Knowledge Base

Dell Endpoint Secuirty Suite Pro install error "1628: Failed to complete installation"


When installing the Dell Endpoint Secuirty Suite Pro using the DDPSuite.exe installer from a command prompt, the user receives the error message "1628: Failed to complete installation".


Affected Products:

Dell Endpoint Secuirty Suite Pro



(Figure 1: English only - Dell Endpoint Secuirty Suite Pro install error "1628: Failed to complete installation"



The command line install entry should look like to following command:

DDPSuite.exe -y -gm2 z"\"SERVER=XXX.XXX.XXX.XXX\""

To resolve this issue, verify the syntax of the command line. Ensure that all ["] are in the proper place.

Warning: Be sure not to copy/paste the command line from an Microsoft Office program, as it can create issues with quotations.

For additional support, US based customer can call Dell Data Security ProSupport at: 877.459.7304 Ext. 4310039 or you may also contact us via the Chat Portal. For support outside the US, reference ProSupport’s International Contact Numbers list. Visit the Dell Security Community Forum to get insights from other community members and additional resources to help you manage your environment.


Article ID: SLN296857

Last Date Modified: 05/01/2017 03:00 PM


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