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Hardware Coverage Limitations


Basic Hardware Service

Introduction

Dell is pleased to provide Basic Hardware Service (the "Service(s)") in accordance with this Service Description ("Service Description"). Your quote, order form or other mutually-agreed upon form of invoice or order acknowledgment (as applicable, the "Order Form") will include the name of the service(s) and available service options that you purchased. For additional assistance or to request a copy of your service contract(s), contact Dell Technical Support or your sales representative.

Hardware Coverage Limitations:

Dell's Limited Hardware Warranty will apply to the Supported Product, Hardware coverage limitations may apply and service offerings may be available to extend these hardware limitations for an additional fee. These coverage limitations are set forth on www.Dell.com/Warranty, and are applicable to Supported Products in all geographic locations, unless any specific limitation is prohibited under local law applicable where the Supported Product is located at the time that service is requested by Customer, including, but not limited to the following limitations:

  • Batteries carry a base 1-year limited hardware warranty when included as part of a standard portable configuration, regardless of the length of the warranty applicable Supported Product; Dell may provide the option of purchasing a battery that comes with a 3-year limited hardware warranty for certain Supported Products;

  • Series 5, 6 or 7 PowerEdge RAID Controller (PERC) batteries may provide up to 72 hours of controller cache memory backup power when new, but under a Dell Limited Hardware Warranty, Dell warrants that the battery will provide at least 24 hours of backup coverage during the first year of the applicable Dell Limited Hardware Warranty period; any Supported Product with a Series 8 PERC controller battery comes with a 3-year limited hardware warranty, which cannot be extended beyond 3 years.

  • Serial ATA (SATA) hard drives in PowerEdge, PowerEdge SC and PowerVault systems carry lesser of either a 1-year limited hardware warranty or the length of the limited hardware warranty for the Dell system with which the SATA hard drive is shipped. Service offerings, such as Dell ProSupport, may be available to extend the SATA hard drive warranty period on these systems for an additional fee.

  • All variants of PowerEdge Express Flash PCI Express (PCIe) SSD devices carry the length of the limited hardware warranty coverage for the Dell system with which the PowerEdge Express Flash PCIe SSD device is shipped. PowerEdge Express Flash PCIe SSD devices are not eligible for purchase of extended warranty coverage beyond a total of 5 years of coverage from the original shipment date. Additionally, PowerEdge Express Flash PCIe SSD devices use a silicon technology that has a maximum number of physical bytes that can be written to the device (the Device Life). The applicable limited hardware warranty covers failures due to defects in workmanship and/or materials, but does not cover problems related to the device reaching its maximum Device Life.

  • All variants of the Intel 320 SSD series drives carry the length of the limited hardware warranty coverage for the Dell system with which they are shipped. Intel 320 SSD series drives are not eligible for purchase of extended warranty coverage beyond a total of 5 years of coverage from the original shipment date. Intel 320 SSD series drives use a NAND flash technology that has a maximum total bytes of data that may be written to the drives before the drives wear out and become unresponsive. The maximum total bytes of written data varies by capacity and workloads of the drives (see the device data sheet). The applicable limited hardware warranty covers failures due to defects in workmanship and materials, but does not cover issues related to the drive surpassing its maximum total bytes of written data. In order to ensure the full life expectancy of the drives, customers are advised to use them only in read-intensive applications.

  • All variants of the Samsung SM843T and Micron P400m SSD series drives carry the length of the limited hardware warranty coverage for the Dell system with which they are shipped. Samsung SM843T and Micron P400m SSD series drives are not eligible for purchase of extended warranty coverage beyond a total of 3 years of coverage from the original shipment date. Samsung SM843T and Micron P400m SSD series drives use a NAND flash technology that has a maximum total bytes of data that may be written to the drives before the drives wear out and become unresponsive. The maximum total bytes of written data varies by capacity and workloads of the drives (see the device data sheets). The applicable limited hardware warranty covers failures due to defects in workmanship and materials, but does not cover issues related to the drive surpassing its maximum total bytes of written data. In order to ensure the full life expectancy of the drives, customers are advised to use them only in applications suggested on their respective data sheets.

    A Supported Product or a component of a Supported Product that carries a limited lifetime warranty will be serviced by Dell according to this Service Description for the duration of your Dell ProSupport service contract. After your Dell ProSupport service contract period expires, subsequent Qualified Incidents related to a Supported Product or component with a limited lifetime warranty will be serviced pursuant to the Dell Basic Hardware Service contract available at www.Dell.com/ServiceContracts/global. 3 Dell Basic Hardware Service | v.1.3 | December __, 2013 3 Dell Basic Hardware Service | v.1.3 | December __, 2013




  • ID do artigo: SLN295924

    Data da última modificação: 02/12/2015 09:00 AM


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