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Dell Data Protection Enterprise Edition Compatibility Server service fails to start


Compatibility Server service fails to start.


Affected Products:

Dell Data Protection | Enterprise Edition

Affected Versions:

7.3, 7.5, 7.7, 7.7.2, 8.0, 8.1, 8.3, 8.3.1


Compatibility Server service fails to start and the following error is displayed in the output.log during the previous attempt to start the service:

2016-06-03 06:22:52,920 ERROR Main [WrapperListener_start_runner] - Error migrating commands from document store
com.orientechnologies.common.io.OIOException: Cannot connect to any configured remote nodes: TESTSERVER3.dpenny.com:2424

This is stating that we are not able to properly communicate with the Document Store service on port 2424. This port is blocked by default by the Windows Firewall service. Disabling the Windows Firewall service or opening port range 2424-2430 will allow the communication to occur without interruption, allowing the service to stay started.



This issue has been resolved in Dell Data Protection | Enterprise Edition v8.5 and later.


For additional support, US based customer can call Dell Data Security ProSupport at: 877.459.7304 Ext. 4310039 or you may also contact us via the Chat Portal. For support outside the US, reference ProSupport’s International Contact Numbers list. Visit the Dell Security Community Forum to get insights from other community members and additional resources to help you manage your environment.


ID do artigo: SLN302267

Data da última modificação: 08/16/2017 10:31 AM


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