Knowledge Base

Dell XPS 10 Tablet Windows RT May Fail After Resuming by Opening Tablet While Docked


Article Summary: This article addresses a blue-screen problem that may occur when a customer suspends the Dell XPS 10 tablet by closing it with the keyboard dock and then resumes by opening.


Problem:
Owners of Dell XPS 10 tablet devices may experience a blue screen error after a suspend/resume cycle via tablet close/open while docked. This would occur with a docked tablet that was suspended by closing the tablet/keyboard dock and then the user attempts to resume by opening it.

Discussion:
If the Dell XPS 10 tablet is docked and the user performs a suspend & resume cycle by closing the device and then re-opening it, they may experience a blue screen error. This can occur if they swipe the touchpad immediately after opening the device. If this does occur, the error will slowly process from 0% to 100%, pause for a few minutes and then reboot.

Solution:
A solution will be pushed via the Microsoft Update process in the weeks ahead. Until then, users should be asked not to swipe the mouse immediately upon resuming the system. 


Article ID: SLN148550

Last Date Modified: 01/29/2013 12:00 AM


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