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Resolving a Video Refresh error on a Latitude EXX50 systems



This article provides information on how to resolve video refresh problems seen on Latitude EXX50 systems


Table of Contents:

  1. Problem
  2. Solution

1. Problem

Some end users have reported a problem when watching videos on battery power. Some have reported issues whilst watching Windows Media Player. The audio works fine, but the video cuts outs unless you continually move the cursor about. This is an issue with the Video refresh settings on your PC. Please see the solution below for a quick guide to fix this issue.


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2. Solution

Follow the guide below for a quick solution to this problem:

  1. Open the Intel Graphics Properties

  2. Select Power

  3. Turn Off Panel Self Refresh

  4. Apply the changes and exit the program

  5. If the fault continues and is exactly as described above, please contact your Local Technical Support and quote this Article ID SLN299196

  6. You can get the latest contact information on the Link below :

  7. If you have a different video issue, please search again on our Support Site - however please change your search terms.


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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN299196

Last Date Modified: 04/25/2017 03:00 AM


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