Knowledge Base

Dell Laser Printer Wired Network Communication Failure



This article provides information on resolving Laser printer wired network communication failures.


Note: For port locations, instructions for printing reports and resetting the printer settings (reset NVRAM), browse to the Dell Product Selector page, to obtain your printers User's Guide.
  1. Verify that the printer is selected as the default printer and is online in Printers and Faxes.


  2. Print a Printer Settings or Network Settings page to keep for reference of the printer's network settings.


  3. Download and install the latest firmware for your printer.


  4. Check the network card status lights on the back of the printer:
    • One solid light or no lights:
      1. Reseat the printer network cable.

      2. Test the printer's network cable by connecting an known-good computer to the network with it. If the computer can no longer access the network, purchase a replacement cable.

      3. If the computer can access the network with the printer's network cable, reconnect the printer and reset the printer to default settings (reset NVRAM).

      4. Print a Printer Settings or Network Settings page, and check if the printer has an IP address. If the printer does not have an IP address, Contact Technical Support.
    • One solid light and one blinking light:
      1. Print a Printer Settings or Network Settings page, and find the network settings for the printer.

      2. Attempt to ping the Gateway IP address and support.dell.com to test the Internet connection. If the ping requests time out, contact the network administrator to either correct the network problem or provide the proper network settings.

      3. If the ping succeeds, attempt to ping the printer's IP address. If the ping succeeds, verify that the IP address on the Ports tab in the printer driver properties matches the IP address from the printer test page.

      4. If pinging the printer fails, reset the printer to default settings (reset NVRAM).
      5. Print a Printer Settings or Network Settings page, and find the printer's IP address. Confirm that the IP address is valid for the network.
        • IP address is valid: Attempt to ping the printer again.
          • If the ping requests time out, contact the network administrator to either correct the network problem or provide the proper network settings.
          • If the ping succeeds, verify that the IP address on the Ports tab in the printer driver properties matches the IP address from the printer test page.
        • IP address is invalid: Manually assign an IP address to the printer and attempt to ping the printer again. If the ping still fails, Contact Technical Support.



Article ID: SLN129575

Last Date Modified: 04/29/2015 01:05 PM


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