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iDRAC6 Express Firmware Update Fails with Virtual USB Error


Article Summary: iDRAC6 Express firmware update halts with "Failed to access virtual USB device". The error causes the update to fail and not continue.


Issue 1.


Windows server environment iDRAC Express firmware update fails


Plug a physical USB drive into the server before running the update and the error message will not appear.

Issue 2.


RHEL 5 environment iDRAC Express firmware update fails


Work around is to update iDRAC direct via the .db6 file from web site. Customer who are remote to server will not able to plug in USB device.
 


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN139421

Last Date Modified: 02/02/2013 12:00 AM


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