Knowledge Base

050-101: IOT Remain Zone RH1 JAM Error

Paper jam was detected at the Zone RH1 section (Figure 1).


Figure 1: Location of the RH1 Section
Remove the jammed paper.

1. Clean the inside of the printer and remove any foreign debris.
   
2. Cycle power on the Printer.
   1. Turn the printer off.
   2. Wait 10 seconds.
   3. Turn the printer on.
   4. Determine if the issue still occurs.
      
3. Locate the paper jam.
4. The jam occurs at the MPF (Figure 2).
   
   
   Figure 2: Paper Jam at the MPF
   • Contact Technical Support.
     
5. Contact Technical Support.
   
6. Reseat the Fuser.
7. Reseat the Belt Unit.
8. Reseat the Transfer Roller.
   • If the issue persists, replace the Fuser.
     • If the Fuser has already been replaced, Contact Technical Support.
       
9. Contact Technical Support.
10. The jam occurs in the upstream vicinity of the fuser section (Figure 3).
    
    
    Figure 3: Paper Jam in the Upstream Vicinity of the Fuser
11. The jam occurs in the down stream vicinity of the fuser section (Figure 4).
    
    
    Figure 4: Paper Jam in the Downstream Vicinity of the Fuser
12. The jam occurs in the duplexer section (Figure 5).
    
    
    Figure 5: Paper Jam in the Duplexer Section

---

050-102 / 050-103 / 050-104 / 050-105: IOT Remain Zone RH2 JAM / IOT Remain Zone RH3 JAM / IOT Remain Zone RH4 JAM / IOT Remain Zone RH5 JAM Error

050-102:Paper jam was detected at the Zone RH2 section of the Printer (Figure 6).
050-103:Paper jam was detected at the Zone RH3 section of the Printer (Figure 6).
050-104:Paper jam was detected at the Zone RH4 section of the Printer (Figure 6).
050-105:Paper jam was detected at the Zone RH5 section of the Printer (Figure 6).


Figure 6: Location of the RH2 to RH5 Sections
Remove the jammed paper.

1. Cycle power on the Printer.
   1. Turn the printer off.
   2. Wait 10 seconds.
   3. Turn the printer on.
   4. Determine if the issue still occurs.
      
2. Reseat the desired paper tray.
   
3. If the error persists, Contact Technical Support.

---

050-121: IOT Remain Zone 1T JAM Error

Paper jam was detected at the Zone 1T section of the Printer (Figure 7).


Figure 7: Location of the 1T Section
Remove the jammed paper.

1. Cycle power on the Printer.
   1. Turn the printer off.
   2. Wait 10 seconds.
   3. Turn the printer on.
   4. Determine if the issue still occurs.
      
2. Reseat the paper tray.
   
3. If the error persists, Contact Technical Support.

---

050-122 / 050-123 / 050-124 / 050-125: IOT Remain Zone 2T JAM / IOT Remain Zone 3T JAM / IOT Remain Zone 4T JAM / IOT Remain Zone 5T JAM Error

050-122:Paper jam was detected at the Zone 2T section of the Printer (Figure 8).
050-123:Paper jam was detected at the Zone 3T section of the Printer (Figure 8).
050-124:Paper jam was detected at the Zone 4T section of the Printer (Figure 8).
050-125:Paper jam was detected at the Zone 5T section of the Printer (Figure 8).


Figure 8: Location of the 2T to 5T Sections
Remove the jammed paper.

1. Cycle power on the Printer.
   1. Turn the printer off.
   2. Wait 10 seconds.
   3. Turn the printer on.
   4. Determine if the issue still occurs.
      
2. Reseat the desired paper tray.
   
3. If the error persists, Contact Technical Support.

---

050-151: IOT Remain Zone HTR JAM Error

Paper jam was detected at the Zone HTR section of the Output Expander (Figure 9).


Figure 9: Location of the HTR Section
Remove the jammed paper.

1. Cycle power on the Printer.
   1. Turn the printer off.
   2. Wait 10 seconds.
   3. Turn the printer on.
   4. Determine if the issue still occurs.
      
2. Verify that the Horizontal Transport connection at the back of the printer is secure.
   
3. Determine if the jammed paper is in the Output Expander.
4. The jammed paper is not in the Output Expander.
   1. Contact Technical Support.
      
5. The jammed paper is in the Output Expander.
6. Open the Top Cover of the Finisher Tray and remove any foreign matter or debris (Figure 10).
   
   
   Figure 10: Checking the Paper Path
   
7. If the error persists, Contact Technical Support.

---

050-152: IOT Remain Zone EXIT JAM Error

Paper jam was detected at the Zone EXIT section of the Output Expander (Figure 11).


Figure 11: Location of the Exit Section
Remove the jammed paper.

1. Cycle power on the Printer.
   1. Turn the printer off.
   2. Wait 10 seconds.
   3. Turn the printer on.
   4. Determine if the issue still occurs.
      
2. Open the Top Cover of the Finisher Tray and remove any foreign matter or debris (Figure 12).
   
   
   Figure 12: Checking the Paper Path
   1. If the error persists, Contact Technical Support.

---

050-153: IOT Remain Zone CMP JAM Error

Paper jam was detected at the Zone CMP section of the Output Expander (Figure 13).


Figure 13: Location of the CMP Section
Remove the jammed paper.

1. Cycle power on the Printer.
   1. Turn the printer off.
   2. Wait 10 seconds.
   3. Turn the printer on.
   4. Determine if the issue still occurs.
      
2. If the error persists, Contact Technical Support.

---

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.