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How to Resolve Printer Errors 010-XXX on 3110cn / 3115cn Dell Laser Printers


Table of Contents:

  1. Insert Fuser: 010-317
  2. Replace Fuser: 010-351
  3. Restart Printer: 010-354
  4. Restart Printer: 010-377, 010-378, 010-379, 010-380, 010-381, 010-382, 010-383, 010-384, 010-385, 010-386, 010-387, 010-388, 010-389, 010-390, 010-391, 010-392, 010-393, 010-394, 010-395

This article provides information on "How to Resolve Printer Errors 010-XXX on 3110cn / 3115cn Dell Laser Printers"


1. Insert Fuser: 010-317

Possible parts causing issue: Fuser, Machine Control Unit (MCU)

  1. Power cycle the printer.
  2. Reseat the fuser (3110cn & 3115cn).
  3. If error still occurs, please contact Dell Technical Support.

More info can be found in the 3110cn User's Guide or the 3115cn User’s Guide.

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2. Replace Fuser: 010-351

Possible parts causing issue: Fuser, Machine Control Unit (MCU)

  1. Power cycle the printer.
  2. Print a Parameter Setting Report page on the Dell printer.

    To print a Parameter Setting Report, perform the following steps:
    • Power off the printer.
    • Close all printer covers and doors.
    • Hold down the up ▲ and down ▼ buttons on the printer and power the printer on.
    • Release your fingers from the keys when the message Diagnosing... appears.
      Customer Mode and ESS Diag are displayed.
    • Press the check button to select Customer Mode.
    • Press the up or down button until Parameter appears and press the check ✓ button.
      On the LCD, the Parameter menu appears.
    • Press the ▲ up or ▼ down button until Print appears and press the check button. The Parameter Setting Report prints.
    • Press the Cancel button to stop the test.

If, the Life of Fuser (paper feeding count) has reached replacement time of 100,000 pages, please contact Dell Technical Support.

If, the Life of Fuser (paper feeding count) has not reached replacement time of 100,000 pages, reseat the fuser (3110cn & 3115cn).

If errors still occur, please contact Dell Technical Support.

More info can be found in the 3110cn User's Guide or the 3115cn User’s Guide.

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3. Restart Printer: 010-354

Possible parts causing issue: Humidity Sensor, Machine Control Unit (MCU)

  1. Power cycle the printer.
  2. If errors still occur, please contact Dell Technical Support.

More info can be found in the 3110cn User's Guide or the 3115cn User’s Guide.

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4. Restart Printer: 010-377, 010-378, 010-379, 010-380, 010-381, 010-382, 010-383, 010-384, 010-385, 010-386, 010-387, 010-388, 010-389, 010-390, 010-391, 010-392, 010-393, 010-394, 010-395

Possible parts causing issue: Fuser, Machine Control Unit (MCU), Lower Voltage Power Supply (LVPS)

  1. Power cycle the printer.
  2. Reseat the fuser (3110cn & 3115cn).
  3. If errors still occur, please contact Dell Technical Support.

More info can be found in the 3110cn User's Guide or the 3115cn User’s Guide.

If these steps do not correct the problem, please contact Dell Technical Support.

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Identificación del artículo: SLN153734

Última fecha de modificación: 08/05/2015 01:08 PM


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