Knowledge Base

Why am I unable to install the Dell OpenManage software applications across a shared network? - Product Support Quick Note (PSQN) - 163284




Map the drive letter to the network share of the Application CD before executing the setup.exe file.

To map a network drive, perform the following steps:

  1. From the Desktop, right-click the My Computer icon and then left-click Map Network Drive.
  2. In the Path field, type the name of the server that contains the Dell OpenManage Application CD.
  3. Click OK.



This problem occurs when the file setup.exe on the Dell OpenManage Application (version 2.x) CD is launched from a CD shared over the network.

The setup file passes startup parameters to a Java Virtual Machine (JVM) runtime engine on the CD and relies on the CD having a drive letter assigned to work. When installing this application over the network, the CD share must have a drive letter mapped to it.



 
Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN32210

Last Date Modified: 08/03/2010 12:00 AM


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