Base de connaissances

Why Does my Browser Return to my Home Page when Entering Login Information?

Article Summary: This article addresses an issue where you are unable to login to secure websites, as the browser immediately returns to your home page upon entering the login criteria.

Table of Contents:
  1. Unable to Log into Secure Websites
  2. Uninstalling any Demo Security Software to Resolve Issue

1. Unable to Log into Secure Websites

You may notice that you are unable to log into a secure website. Secure websites begin with "https:" instead of "http:" and are commonly used when sensitive or private information are present. You will enter the login criteria, and when you hit submit, the browser will load your home page instead of logging into the site intended. This issue can be present in Chrome, Firefox, and Internet Explorer.

Back to Top

2. Uninstalling any Demo Security Software to Resolve Issue

This issue can be caused by, but is not limited to, the Trusteer Endpoint Security demo software. Navigate to the Control Panel to access the Programs and Features category, and uninstall the freeware. If it is not present, uninstall any demo security software that you are unfamiliar with.

Back to Top

Helpful Links
  • For instructions on using the Dell Drivers and Downloads website, click here.

  • If the above steps do not resolve the issue, please contact Dell Technical Support for assistance.

Click the button below to Tweet feedback or request assistance on anything in the above article.


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Identificateur de l'article : SLN286124

Date de la dernière modification : 07/28/2016 03:32 AM

Évaluer cet article

Facile à comprendre
Cet article était-il utile?
Oui Non
Envoyez-nous votre évaluation
L’évaluation contient un caractère non valide ; les caractères spéciaux interdits sont <> () &#92;
Désolés, notre système d’évaluation n’est pas accessible actuellement. Veuillez réessayer plus tard.

Merci. Votre évaluation a été envoyée.