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How to Remove and Install the Drum Cartridges on the C5765dn Dell Laser Printer



Table of Contents:

  1. Drum Cartridge Message
  2. Replacing Drum Cartridges

1. Drum Cartridge Message

The machine displays the following messages when a drum cartridge C, M, Y or K needs to be replaced. When the message is displayed, please contact Dell Technical Support.

If you continue to copy or print without replacing the drum cartridge after the message is displayed on the touch screen, the machine will stop after copying or printing the number of pages shown in the following table.

Message Remaining Page Yield Solution
Please order a Drum Cartridge XX. Approx. 10,000 pages. You do not need to replace the Drum Cartridge immediately. Order the Drum Cartridge displayed on the screen.
Drum Cartridge needs to be replaced. - Replace the drum cartridge with a new one.
Note: To protect the drum cartridges against bright light, close the inner cover within five minutes. If the front cover remains open for more than five minutes, print quality may deteriorate.

The use of drum cartridges not recommended by Dell may degrade image quality and performance. Use only drum cartridges recommended by Dell.

To prevent electric shock, always turn off the machine and disconnect the power cable from the grounded outlet before performing maintenance.

Do not expose drum cartridges to direct sunlight or strong light from indoor fluorescent lighting. Do not touch or scratch the surface of the drum. Doing so may result in unsatisfactory printing.

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2. Replacing Drum Cartridges

  1. Make sure that the <Data> indicator light is off and there are no jobs currently in process.
  2. Press the power switch to the off position (Figure 1).

    Figure 1
  3. Open the front cover (Figure 2).

    Figure 2
  4. Rotate the lock levers of the inner cover to open it (Figure 3).

    Figure 3
  5. Grasp the handle of the drum cartridge C, M, Y, or K indicated in the message and gently slide out the cartridge (Figure 4).
    Note: When removing the drum cartridge, be careful not to drop it on the floor.

    The illustrations in this section explains how to replace the drum cartridge Y, as an example.


    Figure 4
  6. Hold the bottom of the drum cartridge as shown in the illustration, and pull it out from the machine (Figure 5).
    Note: Do not touch the parts as shown in the illustration. Toner can dirty and stain your hands.

    Be careful not to spill toner when handling the drum cartridge.


    Figure 5
  7. Take the new drum cartridge out of the box, and insert the used drum cartridge into the supplied plastic bag and place it into the box.
    Note: To protect the drum from overexposure to bright light, do not remove the orange protective covering until you insert the cartridge in the machine.

    Do not place the new drum cartridge in an upright position.

    Be careful not to spill toner when handling the drum cartridge.
  8. Pull out the two ribbons (Figure 6).

    Figure 6
  9. Slide the cartridge into the correct slot (Figure 7).

    Figure 7
  10. Remove the orange protective covering of the installed drum cartridge and discard it (Figure 8 & 9).

    Figure 8


    Figure 9
  11. Close the inner cover (Figure 10).

    Figure 10
  12. Rotate the lock levers to secure the inner cover while pressing the cover with the other hand (Figure 11).

    Figure 11
  13. Remove the cleaning rod from the backside of the front cover (Figure 12).

    Figure 12
  14. Remove the cleaning pad by pressing the amber gold tabs between your thumb and index finger (Figure 13).

    Figure 13
  15. Unpack a new cleaning pad.
  16. Attach the new cleaning pad to the cleaning rod (Figure 14).

    Figure 14
  17. Insert the cleaning rod fully into one of the four holes until it clicks into the interior of the machine as shown in the illustration, and then pull it out (Figure 15).

    Figure 15
  18. Repeat step 17 also on the other three holes. One time insertion is enough for each hole.
  19. Return the cleaning rod to its original location (Figure 16).

    Figure 16
  20. Close the front cover (Figure 17).
    Note: If the front cover is not closed completely, a message appears and the machine will remain paused.


    Figure 17

If these steps do not correct the problem, please contact Dell Technical Support.

Printer support
More information can be found in the User Guide for your model printer, or visit our Printer Support site for additional information, troubleshooting articles and videos.

Purchase Toner and other Dell Laser Printer Supplies (select your country in the dropdown shown)

Dell Recycling

It is recommended that only Dell Branded toner, drums, transfer rollers or other consumables are used in our laser printers. Dell cannot guarantee compatibility or the print quality of any 3rd party consumables.



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Identificateur de l'article : SLN297584

Date de la dernière modification : 06/01/2018 12:31 PM


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