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Customer Mode on the Dell 2150cn/cdn Laser Printer


Table of Contents:
  1. Customer Mode on the Dell 2150cn/cdn Laser Printer
  2. Booting into Customer Mode
  3. IOT Diags
  4. Paper Feed Tests
  5. Customer Mode Test Prints

1.

Customer Mode on the Dell 2150cn/cdn Laser Printer



On most models of Dell Laser Printers it is possible to boot them into a diagnostic mode, called Customer Mode, in order to troubleshoot the internal components in the system.

Customer mode is broken into several sections:
  • Parameter: Provides a life counter for consumable components as well as a complete page count


  • ESS Diags: Tests functionality of electronic components and controller elements, such as Operator Panel functionality


  • Print Info: Provides detailed settings pages


  • Test Print: A large variety of colour test prints allowing you to diagnose each toner/toner developer individually as well as testing alignment (print skew issues)


  • IOT Diags: Digital Input - Tests individual Sensors (useful for diagnosing paper jams and other hardware failures)


  • Digital Output - Test individual Motors and clutches (useful for diagnosing paper Jam and paper feed issues)


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2.

Booting into Customer Mode



In order to boot into Customer Mode on the Dell 2150cn/cdn Laser Printer you must first ensure the Printer is powered off.
  1. Hold the UP and DOWN Arrow Buttons down on the Printer Operator Panel


  2. While holding the UP and DOWN Arrow Buttons down, please turn the Power Switch on


  3. Diagnosing... should now appear on the LCD Display


  4. When IOT Diags is displayed on the Operator Panel, release both UP and DOWN Arrow Buttons


  5. You are now in Customer Mode, Use the Operator Panel as normal to guide through the Menu

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3.

IOT Diags

  1. To run DI (Digital Input) tests, boot into Customer Mode


  2. Select IOT Diags


  3. Select Digital Input


  4. Press Select (Tick) to select the specific DI Test


  5. Exec will be displayed, advising that the Test is running


  6. To stop the Test Press the Select (Tick) button again


The List of DI Tests are as follows:
1 DI-0 1 MPF No Paper Sensor
2 DI-1 2 CASSETTE 1 No Paper Sensor
3 DI-2 3 Regi Sensor
4 DI-3 4 Exit Sensor
5 DI-4 5 K Mode Sensor
6 DI-6 6 Side Switch
7 DI-7 7 Interlock Switch
8 DI-9 8 CASSETTE 2 No Paper Sensor
9 DI-a 9 CASSETTE 2 Paper Path Sensor


The List of DO Tests are as follows:
1 DO-1,2 1 Main Motor
2 DO-5,6,7 2 Sub Motor
3 DO-a 3 K Mode SOLENOID
4 DO-b ,c 4 CASSETTE1 FEED SOLENOID (Half / Full Rotation)
5 DO-d,e,f,10 5 DUPLEX EXIT MOTOR
6 DO-12,13,14,15 6 DUPLEX MOTOR
7 DO-17,18,19,1a 7 CASSETTE 2 FEED MOTOR
8 DO-1e,1f 8 Fan (HIGH/LOW)
9 DO-21 9 Yellow Toner Motor
10 DO-23 10 Magenta Toner Motor
11 DO-25 11 Cyan Toner Motor
12 DO-27 12 Black Toner Motor
13 DO-29 13 Regi Clutch
14 DO-2f 14 CASSETTE1 FEED SOLENOID (Auto OFF)
15 DO-31 15 CASSETTE 2 FEED SOLENOID (Auto OFF)
16 DO-33 16 CASSETTE 2 TURN CLUTCH
17 DO-35 17 DUPLEX CLUTCH
18 DO-3d 18 Black Drum Erase Lamp
19 DO-3f 19 Yellow, Magenta and Cyan Drum Erase Lamp


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4.

Paper Feed Tests



In Customer Mode you are also able to run manual feed tests, allowing us to accurately pinpoint the motor or component that is failing and causing a jam.

Tray 1 Feed:
  1. Enter customer mode


  2. Enter IOT Diag


  3. Enter Digital Output


  4. Run the following Motor Tests, in succession to test the Paper Feed Path from the Paper Tray:

    • DO-0


    • DO-5


    • DO-29


    • DO-2f


  5. This will feed a single sheet from the tray


  6. To feed more sheets toggle DO-2f


Single Sheet Feeder:
  1. Enter IOT Diag


  2. Enter Digital Output


  3. Run the following Motor Tests, in succession to test the Paper Feed Path from the SSF:

    • DO-0


    • DO-5


    • DO-29


  4. Feed the Paper into the SSF and it should now feed through

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5.

Customer Mode Test Prints




Test Pattern (No Image [IOT]):

The No Image [IOT] Test Pattern prints the IOT built-in blank page pattern on a side of paper (IOT print functionality check).



Test Pattern (Test Pat 600 [IOT]):

The Test Pat 600 [IOT] Test Pattern prints the IOT built-in test pattern 600 dpi on a side of paper (IOT print functionality check).



Grid Pattern (Grid 2):

The ESS built-in Grid 2 Pattern (Grid2) prints the grid pattern on a side of paper.



Cyan 20%:

The Cyan 20% (ESS built-in test pattern) fills one side of paper with 20% density cyan



Magenta 20%:

The Magenta 20% (ESS built-in test pattern) fills one side of paper with 20% density magenta.



Yellow 20%:

The Yellow 20% (ESS built-in test pattern) fills one side of paper with 20% density yellow.



Black 20%:

The Black 20% (ESS built-in test pattern) fills one side of paper with 20% density black.



CMY 20%:

The CMY 20% (ESS built-in test pattern) fills one side of paper with 20% density of the mixture of cyan, magenta, and yellow.



Gradation:

The Gradation (ESS built-in test pattern) prints the broken border patterns with the density of 0 to 100% cyan, magenta, yellow, and black.



Toner Pallet Check:

The Toner Pallet Check (ESS built-in test pattern) prints four bars, filled with 100% density of each color (C/M/Y/K), lined on the paper.

Use this test for checking the density of each toner cartridge.



Contamination Check:

The Contamination Check prints 5 sheets of paper with the pattern of millimeter scale on the top/left edges and inch scale on the bottom/right edges, each filed with Y/M/C/K colour of 20% density, and the one with defect list (which helps finding defects such as lines, streaks, smudges, and scaling the size of the defect to identify the part to be replaced).




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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

ID de l'article : SLN286171

Date de la dernière modification : 06/01/2017 11:49 AM


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