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009-34x Toner Density Sensor Error on the Dell Color Laser Printer 3000cn/3010cn/3100cn


  1. Reseat the imaging drum cartridge.

  2. Turn the printer off using the power switch on the left side.

  3. Wait 10 seconds, turn the printer back on, and check if the error message still occurs.

  4. If the error message persists, run diagnostics on the Automatic Density Control (ADC) sensor solenoid nip.
    1. Turn the printer off using the power switch on the left side of the printer.
    2. Press and hold the up and down buttons while turning the printer on. Release the buttons when Customer Mode appears on the printer LCD.
    3. Press the down arrow until IOT DIAG appears, and then press Select ( ).
    4. Press the down arrow until Digital Output appears, and then press Select ( ).
    5. Press the up arrow until D0-1c appears, and then press Select ( ). A click noise should be heard.
    6. Press Cancel to stop the test. If the click noise is not heard, Contact Technical Support.
    7. If the click noise is heard, run diagnostics on the ADC sensor solenoid release by pressing the down arrow until D0-1d appears, and then press Select ( ). A click noise should be heard.
    8. If the click noise is not heard, Contact Technical Support.

  5. If the click noise is heard, run diagnostics on the development motor.
    1. Turn the printer off using the power switch on the left side of the printer.
    2. Press and hold the up and down buttons while turning the printer on. Release the buttons when Customer Mode appears on the printer LCD.
    3. Press the down arrow until IOT DIAG appears, and then press Select ( ).
    4. Press the down arrow until Digital Output appears, and then press Select ( ).
    5. Press the up arrow until D0-60 appears, and then press Select ( ). A motor noise should be heard.
    6. Press Cancel to stop the test, and then press Menu to exit the diagnostic menu.
    7. Turn the printer off, and then back on to resume normal operation.
    8. If the motor noise is not heard, Contact Technical Support.

  6. If the motor noise is heard, print the Gradation [ESS] Test Print.
    1. Turn the printer off using the power switch on the left side of the printer.
    2. Press and hold the up and down buttons while turning the printer on. Release the buttons when Customer Mode appears on the printer LCD.
    3. Press the down arrow until Test Print appears, and then press Select ( ).
    4. Press the down arrow until Gradation [ESS] appears, and then press Select ( ).
    5. Press Select ( ) again to print the test page.

  7. Compare the intensity of the colors on the Gradation [ESS] Test Print. If a single color appears lighter or darker than normal, Contact Technical Support.

  8. If all four colors appear normal, Contact Technical Support.
 


ID de l'article : SLN101362

Date de la dernière modification : 10/20/2010 12:00 AM


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