Knowledge Base

Fingerprint scanners and readers may lose functionality after updates from Windows 10


This article provides information regarding finger print functionality after upgrading to Windows 10.


Affected Products:

Dell Data Protection | Security Tools
Dell Data Protection | Encryption

Affected Platforms:

Windows 10




Updates to Windows 10 may result in loss of functionality for Fingerprint Readers on any laptop running Dell Data Protection.

This has been resolved with the 8.9.1/1.9.1/1.0.1 release.

Microsoft has introduced a new service, called WinBio, that manages Biometrics on any device. This fix will allow us to sync biometric credentials into this service to ensure proper functionality.

Once this version is in place, if we experience another upgrade, we will have to reboot twice before functionality will return.


For additional support, US based customer can call Dell Data Protection ProSupport at: 877.459.7304 Ext. 4310039 or you may also contact us via the Chat Portal for Dell Data Protection | Personal Edition and Security Tools. For support outside the US, reference ProSupport’s International Contact Numbers list. Visit the Dell Security Community Forum to get insights from other community members and additional resources to help you manage your environment.


Artikel-ID: SLN300702

Datum der letzten Änderung: 03/02/2017 10:22 AM


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