Knowledge Base

Printouts are Faint on the Dell™ Color Laser Printer 3000cn/3010cn/3100cn


Faint Print Light Print 3000cn 3010cn 3100cn

  1. Verify that the toner cartridge is Dell-branded has not been refilled. Toner cartridges are only calibrated for the original amount of toner. If the cartridge has been refilled, or was not made by Dell, a new toner cartridge must be purchased.
  2. Remove the imaging drum cartridge and clean the contacts points on the imaging drum (Figure 1) and inside the printer (Figure 2).

    Drum Cartridge Contact Points
    Figure 1: Drum Cartridge Contact Points

    Printer Contact Points

    Figure 2: Printer Contact Points
  3. Look down the inside rear area of the printer (Figure 3) for any obstructions or debris in the laser path.

    Laser Path Inside Rear Area of Printer
    Figure 3: Laser Path Inside Rear Area of the Printer
  4. Run diagnostics on the development motor and toner dispense clutch.
    1. Turn the printer off using the power switch on the left side of the printer.
    2. Press and hold the up and down buttons while turning the printer on. Release the buttons when Customer Mode appears on the printer LCD.
    3. Press the down arrow until IOT DIAG appears, and then press Select ( ).
    4. Press the down arrow until Digital Output appears, and then press Select ( ).
    5. Press the up arrow until DO-60 appears, and then press Select ( ). A motor noise should be heard. If a motor noise is not heard, press Cancel to stop the test. Open the front and top covers, remove the drum cartridge, and then close the top and front covers. Press Select ( ) to run the test again.
      • Motor noise is heard: Replace the Imaging Drum Cartridge, Please contact Dell Technical Support for further advice.
      • Motor noise is still not heard: Please contact Dell Technical Support for further advice.
    6. Press Cancel to stop the test.
    7. Press the down arrow until DO-13 appears, and then press Select ( ). A click noise should be heard. If the click noise is not heard, Please contact Dell Technical Support for further advice.
    8. Press Cancel to stop the test, and then press Menu to exit the diagnostics menu.
    9. Turn off the printer, and then turn the printer back on to resume normal operation.
  5. Print a Windows Test Page and check if the problem still occurs.
  6. If the problem persists, print the four 20% Toner Test prints.
    1. Turn the printer off using the power switch on the left side of the printer.
    2. Press and hold the up and down buttons while turning the printer on. Release the buttons when Customer Mode appears on the printer LCD.
    3. Press the down arrow until Test Print appears on the LCD, and then press Select ( ).
    4. Press the down arrow until Cyan20%[ESS] appears, and then press Select ( ) twice. The cyan test page prints. Press Cancel to return to the Test Print menu.
    5. Repeat for Magenta20%[ESS], Yellow20%[ESS] and Black20%[ESS].
    6. Power the printer off and then back on to resume normal operation.
  7. Examine the toner test prints, and replace the Developer Housing for the color that appears faint or blank. If all four of the test prints appear faint, replace the Imaging Drum Cartridge, Please contact Dell Technical Support for further advice.

Artikel-ID: SLN162352

Datum der letzten Änderung: 07/11/2016 08:45 AM


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