Base de connaissances

Unable to Install Dell Threat Defense for Mac


An administrator may be unable to install Dell Threat Defense due to the product already being installed on the endpoint.


Affected Products:

Dell Threat Defense v1.0 and later

Affected Platforms:

Mac


When installing Dell Threat Defense an administrator may see:

This message may appear because:

  • Incompatible Dell Threat Defense was installed previously.
  • The same Dell Threat Defense version was already installed.
Note: For information on how to location version, reference How to Identify the Version of Dell Threat Defense.


  1. Uninstall Dell Threat Defense.
  2. Install Dell Threat Defense.

For additional support, US based customer can call Dell Data Security ProSupport at: 877.459.7304 Ext. 4310039 or you may also contact us via the Chat Portal. For support outside the US, reference ProSupport’s International Contact Numbers list. Visit the Dell Security Community Forum to get insights from other community members and additional resources to help you manage your environment.


ID de l'article : SLN303429

Date de la dernière modification : 09/14/2017 03:16 PM


Noter cet article

Précis
Utile
Facile à comprendre
Avez-vous trouvé cet article utile ?
Oui Non
Envoyez-nous vos commentaires
Les commentaires ne doivent pas contenir les caractères spéciaux : <>()\
Désolé, notre système de collecte des commentaires est actuellement indisponible. Veuillez réessayer ultérieurement.

Merci pour vos commentaires.