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How Do I Scan Using the All-in-One Inkjet Printers (A924, A944, or A962) in Microsoft Windows Vista? - KB Article - 315255




The drivers for the All-in-One Inkjet Printers (A924, A944, or A962) may need to be manually installed in Microsoft Windows Vista.

Since the A924, A944, and A962 printers were not originally customized to work with Microsoft Windows Vista, the scan driver(s) may not be compatible with Windows Vista. However, the workaround for this issue is to manually install the scanner driver.

NOTE: If you install the printer driver using the printer's installation software, you may get an error message.



Manually install the inkjet Printer A924, A944, or A962 scan driver in Microsoft Windows Vista.

  1. Insert the printer driver CD into the optical drive.
    The Installation window appears.
  2. Exit the Installation window.
  3. Click the Start button, and type device manager.
  4. Click Device Manager.
    The Device Manager window appears.
  5. Double-click Other Devices.
  6. Right-click Scan.
  7. Click Update Driver Software.
    The Update Driver Software window appears.
  8. Click Browse My Computer For Driver Software.
    The Browse for Driver Software on Your Computer screen appears.
  9. Type d\drivers\scan\, where d refers to the optical drive in which the printer driver CD is inserted.
  10. Click OK.
    The scan driver is updated.



Scan using Microsoft Paint in Microsoft Windows Vista.

  1. Click the Start button, and type paint.
  2. Click Paint.
    Microsoft Paint appears.
  3. Click File and then From Scanner or Camera.
    The Scan and Camera Wizard appears. (Figure 1)

    Figure 1 - Scan and Camera Wizard

  4. Click to select the type of object to scan, and then click Scan.
    The printer scans the object.
  5. Click File and then Save.
    The Save As window appears.
  6. Type the name of the file, and click Save.
    The scan file is saved.



 
Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Identificación del artículo: SLN37091

Última fecha de modificación: 08/25/2010 12:00 AM


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