知识库

Venue 11 Pro 5130 Battery Not Detected, Will Not Charge or Will Not Power the System



This article provides the information on "Venue 11 Pro 5130 Battery not detected, will not charge or will not power the system".


Battery Not Detected, Will Not Charge or Will Not Power the System

Some Venue 11 Pro 5130 users have reported issues with the battery (Part number T8NH4) on systems manufactured prior to January 2014. Symptoms include:

  • Battery may not show up in the BIOS at all, or it may show as defective.
  • Battery may show up in the BIOS and indicate a full charge/healthy, but the system will not operate without AC power.
  • Battery will not charge.

In all cases, if a new/known good battery was installed into the system, the systems worked normally.


Pin Failure on The Battery

Investigation of the issue revealed contact failure on the battery as the cause for the failure.

If this issue is encountered, replace the battery under the normal battery warranty process.





文章ID: SLN293303

上次修改日期: 09/19/2017 12:26 PM


评价此文章

准确性
有用性
易理解性
这篇文章对您有帮助吗?
向我们发送反馈
注释中不得包含以下特殊字符:<>()\
抱歉,我们的反馈系统目前发生故障。请稍后重试。

感谢您提供反馈。