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Communication Not Available Error After Installing 3300 Wireless Printer Adapter - Product Support Quick Note (PSQN) - 275028




Error Communication Not Available Received When Drivers Are Not Installed in Correct Order

If the Dell Photo All-in-One (AIO) printer is already installed on a system and the Dell 3300 wireless printer adapter is added to the configuration, the network printer object is not created.

When attempting to print, the error message Communication not available is displayed.

To resolve this issue:

  1. Uninstall your Dell AIO printer driver, install the Dell 3300 wireless printer driver, and then reinstall the Dell AIO printer driver.

    Ensure that Network and/or Advance Install, Install printer driver, and Install printer on network are selected during the 3300 wireless adapter installation process.
  2. Verify the Dell 3300 wireless printer adapter is at the latest version of the firmware and, if not, download and install the latest version of the 3300 firmware R139145.EXE



    Solution

    To resolve this issue, perform the following steps:



    Uninstall the Existing Dell All-In-One Printer Drivers

    1. Click Start, point to Programs, point to Dell, then click Dell Printer Software Uninstall.

    2. Select the components to uninstall, and then click Next.

    3. Click Uninstall Now to proceed with the uninstallation of the printer drivers.

    4. Click OK after the uninstallation has been completed.



    开始安装Dell™ 3300无线打印机适配器。

    要开始安装Dell™ 3300无线打印机适配器,请执行以下步骤:

    1. “Dell Wireless Printer Adapter 3300(Dell™ 3300无线打印机适配器)”安装光盘插入光驱。
      出现“Dell Wireless Printer Adapter(Dell™无线打印机适配器)”窗口。
    2. 单击“Install 3300 Utility(安装3300实用程序)”
      出现“License Agreement(许可协议)”窗口。
    3. 单击“Agree(同意)”
    4. 单击“Finish(完成)”
      出现“Dell Wireless Printer Adapter 3300 Setup Wizard(Dell™ 3300无线打印机适配器安装向导)”窗口。(图1
    5. 单击“Next(下一步)”。



      图1 -“Dell Wireless Printer Adapter 3300 Setup Wizard(Dell™ 3300无线打印机适配器安装向导)”窗口

    6. 向导将显示所有在系统中或区域内发现的无线网络。选择“I want to use a different configuration(我想使用另一种配置)”(即使列出的配置之一是正确的),然后单击“Next(下一步)”
    7. 单击“I want to enter a different network name(我想键入另一个网络名称)”,然后单击“Next(下一步)”
    8. 键入无线网络的名称。
    9. 选择“Infrastructure Mode(内部结构模式)”“Ad-hoc Mode(点对点模式)”,然后单击“Next(下一步)”
    10. 选择符合无线网络配置的无线安全设置。

      注: 如果尚未配置无线网络安全性,则选择“No Security(无安全性)”

    11. 单击“Next(下一步)”。
    12. 单击“Next(下一步)”。
    • 如果出现“Connect Printer Adapter to Printer(将打印机适配器连接至打印机)”窗口,则说明Dell™ 3300无线打印机适配器已配置为与无线网络通信。(图2



      图2 - “将打印机适配器连接至打印机”窗口


    • 如果出现“Connection Failed(连接失败)”窗口,则说明Dell™ 3300无线打印机适配器与无线网络连接不成功。



    Network Installation of Dell™ All-In-One Printer Drivers

    To install and configure the Dell All-In-One (AIO) Printer drivers using the network installation, perform the following steps:

      1. Insert the Drivers and Utilities CD that was shipped with the printer into the CD drive.
      2. Scroll through the list of drivers and select x:\drivers\ from the Location column, where x represents the CD drive letter.
      3. Click Next.
      4. Click Finish to complete the installation.
      5. Verify the AIO printer is powered on and connected to the Dell Wireless Printer Adapter 3300.
      6. Click Start then click Run.
      7. In the Open: box type x, where x represents the CD drive letter.
      8. Click Browse.
      9. Click to highlight SETUP.EXE then click OK.
      10. Click Network Installation - Install this printer for use on a network.
      11. Click The printer is connected directly to a network or wireless printer adapter.
      12. Click the IP Address that matches the IP address of the AIO printer,then click Next.
      13. Note:

        If the printer's IP Address is not listed click the Add Printer button and click the Refresh button to search for available printers.

      14. Click the Print an Alignment Page check box.
      15. Click Next to print an alignment page.
      16. If the alignment page printed correctly, click Next.

        Note:
        If the page did not print correctly, click the question mark icon Question mark icon to launch the Printer Troubleshooter
      17. Click Finish to complete the installation



     
    “快速提示”内容由日常解决问题的戴尔支持专业人员自行发布。 为了快速发布,“快速提示”可能仅体现部分解决方案或仍处于开发过程中或有待进一步验证是否可成功解决问题的解决办法。 因此,“快速提示”尚未经过戴尔的审阅、验证或批准,应谨慎使用。戴尔对客户因遵循“快速提示”中所述的任何流程或建议而可能导致的任何损失,包括但不限于数据丢失、利润或收入损失概不负责。

    文章ID: SLN37894

    上次修改日期: 2016/04/14 15:02


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