This article provides the information on "What to do if your Computrace Security Administrator is no longer working at your company".
Certain features of certain editions of the Computrace Service require that you authorize one or more Security Administrator(s) to enable and launch such features and to be given administrator level login privileges to the Absolute Software Customer Center. (This includes removing the software from the system and removing a system from the account.)
Resolving having no active Security Administrator registered with Absolute Software.
You must complete and send to Absolute the Security Authorization Form, available in Customer Center, to authorize, remove, modify, or rescind the rights of a Security Administrator, and in some cases must submit a support case regarding such de-activation Online through Global Support (and Absolute will verify its instructions, make such changes, and then notify you when this has been completed) The Security Authorization Form is available to you either by logging into your customer account Online or by having it mailed to you after you request it via telephone at the telephone numbers listed at www.absolute.com/support/contact.
Article ID: SLN294021
Last Date Modified: 10/02/2014 02:28 PM