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Password Reset for Trend Micro


Article Summary: This article provides information on "Password Reset for Trend Micro".


Table of Contents:
  1. Issue Unique
  2. Resolution



1.


Issue



Cases where we have forgotten our Trend Micro products password at the same time , we could no longer retrieve the password via email, we should just uninstall and reinstall the program for the account not to request for the password of the program.





2.


Resolution



Normal uninstallation of the program in rare cases might fail. This could be due to the corruption of the program itself. Follow the steps below to be able to uninstall the program properly.
  • Make sure to boot to safemode with networking.
  • Booting to safemode link
  • Open the registry
  • Below are helpful links on how to use Regedit:
    Microsoft Support Link1
    Microsoft Support Link2
  • Go to
    HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc
  • Change the value of "AllowUninstall" to 1
  • Try uninstall again - It should not ask for password, just uninstall.
  • Reinstall the software.



 


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

ID článku: SLN137472

Datum poslední změny: 07/05/2012 12:00 AM


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