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PowerEdge Diagnostics reports This device cannot start when a tape drive attached to LSI U320 single channel PCIe controller while running Server 2003 - PSQN 19032




PowerEdge Diagnostics reports "This device cannot start" when a tape drive attached to LSI U320 single channel PCIe controller on a system running Microsoft® Windows Server™ 2003.


PowerEdge Diagnostics(PEdiags) reports the error message This device cannot start and no tests are available on a system running Microsoft Windows Server 2003 with a tape drive attached to a LSI U320 single channel PCIe controller. The diagnostics will not work with tape drives on the LSI20320 u320 PCIe single channel SCSI controller when using the storport driver that is installed using DSA.

This affects systems running Windows Server 2003 SP1 &SP2 (x86 & x86-64). Support is fully functional under Linux.
NOTE: Support for storport drivers in the PEdiags should be available in the fourth quarter of 2007.



Use the vendor-supplied diagnostics for tape drives connected to a LSI U320 PCIe single-channel controller.


For diagnostic support when attached to the LSI U320 PCIe single-channel controller, use the vendor-supplied diagnostic tools found on Dell Support. These include the following:
  • Quantum devices can use xTALK.
  • IBM devices will be able to use ITDT, which will be available in Q2 2007.
  • Tandberg drives will use the vendor-supplied diagnostics TDKit, available in Q2 2007.



Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

ID článku: SLN76411

Datum poslední změny: 01/21/2016 04:40 AM


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