Knowledge Base

Netgear 341U USB Modem and PowerShare





This article provides the information on "Netgear 341U USB Modem malfunctions on Dell mobile systems".


USB modem on/off loop.

When connecting and activating a Netgear 341U USB modem to a Dell system with USB PowerShare, the modem enters a power loop where it turns on and off.


Solution.

The 341U USB modem does not support USB ports using PowerShare. Turning off the feature in the BIOS offers no solution.

The USB port is working as designed, and the modem manufacturer is responsible for product for compatibility.

As a workaround, the modem will function properly when connected through a passive (unpowered) USB hub.


If you need further assistance with your Dell Product, please contact Dell Technical Support.


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Artikel-ID: SLN301524

Datum der letzten Änderung: 03/24/2017 03:30 PM


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