Knowledge Base

How to Upgrade Dell Security Management Server Virtual \ Dell Data Protection Virtual Edition


This article covers how to upgrade Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition).


Affected Products:

Dell Security Management Server Virtual
Dell Data Protection | Virtual Edition




Note: In-place upgrades require an active internet connection from Dell Security Management Server Virtual to act.credant.com

The upgrade of Dell Security Management Server Virtual varies based on version. Click on the appropriate version for specific steps. For versioning information, reference How to Identify the Version of Dell Security Management Server Virtual.

To download the update:

  1. Log in to the Dell Enterprise Server Virtual administration console.

Note:
  • The default credentials for Dell Data Protection Enterprise Server Virtual Edition are:
    • Username: ddpuser
    • Password: ddpuser
  • An administrator can change the default password within the product’s virtual appliance menu.
  1. From the Main Menu, select Basic Configuration and then press enter.

  1. Select Update Dell Security Management Server Virtual and then press enter.

  1. Select Download Update and then press enter.

  1. Once the download has completed, press enter to continue.

To install the product update:

  1. Log in to the Dell Enterprise Server Virtual administration console.

Note:
  • The default credentials for Dell Data Protection Enterprise Server Virtual Edition are:
    • Username: ddpuser
    • Password: ddpuser
  • An administrator can change the default password within the product’s virtual appliance menu.
  1. From the Main Menu, select Basic Configuration and then press enter.

  1. Select Update Dell Security Management Server Virtual and then press enter.

  1. Select Apply Update and then press enter.

  1. Select the desired update file to be installed and then press enter.

Note:
  • The update file may vary based on the above example.
  • A "pending policy commit detected" error may occur after selecting the update file. To resolve the issue, reference How to Commit Policies for Dell Data Security. Once resolved restart the Install Update steps.
  1. Upon successful installation, the server will automatically reboot itself.

Note: The Update Installation Status example may differ based on your version.
  1. Log in to the server.

  1. On log in, the server update will be confirmed. Press enter on OK to return to the Administration Console.

  1. Enter and then re-enter the new database password. Once populated, select OK, and then press enter.

To download the update:

  1. Log in to the Dell Enterprise Server Virtual administration console.

Note:
  • The default credentials for Dell Data Protection Enterprise Server Virtual Edition are:
    • Username: ddpuser
    • Password: ddpuser
  • An administrator can change the default password within the product’s virtual appliance menu.
  1. From the Main Menu, select Basic Configuration and then press enter.

  1. Select Update DDP Enterprise Server – VE, then press enter.

  1. Select Download Update and then press enter.

  1. Once the download has completed, press enter to continue.

To install the product update:

  1. Log in to the Dell Enterprise Server Virtual administration console.

Note:
  • The default credentials for Dell Data Protection Enterprise Server Virtual Edition are:
    • Username: ddpuser
    • Password: ddpuser
  • An administrator can change the default password within the product’s virtual appliance menu.
  1. From the Main Menu, select Basic Configuration and then press enter.

  1. Select Update DDP Enterprise Server – VE, then press enter.

  1. Select Apply Update and then press enter.

  1. Select the update file to be installed and press enter.

Note:
  • The update file may vary based on the above example.
  • A "pending policy commit detected" error may occur after selecting the update file. To resolve the issue, reference How to Commit Policies for Dell Data Security. Once resolved restart the Install Update steps.
  1. Upon successful installation, the server will automatically reboot itself.

  1. Log in to the server.

  1. The server update can be confirmed by seeing the new version on the top of the administration console.


For additional support, US based customer can call Dell Data Security ProSupport at: 877.459.7304 Ext. 4310039 or you may also contact us via the Chat Portal. For support outside the US, reference ProSupport’s International Contact Numbers list. Visit the Dell Security Community Forum to get insights from other community members and additional resources to help you manage your environment.


Artikel-ID: SLN299135

Datum der letzten Änderung: 03/29/2018 10:41 AM


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