Knowledge Base

024-91x Check Paper in Tray Error on the Dell Color Laser Printer 5100cn/5110cn


024-910 Check Paper in Tray 1 024-911 Check Paper in Tray 2 024-912 Check Paper in Tray 3 024-913 Check Paper in Tray 4 024-914 Check Paper in MPF 5100cn 5110cn

  1. Verify the paper size is compatible with tray being used:
    • Trays 1, 2, 3 and 4: A4, A5, B5, Letter, Folio, Legal, and Executive.
    • Multipurpose Feeder: COM-10, Monarch, C5, and DL envelopes, custom (user-specified) paper sizes, and all sizes supported by trays 1, 2, 3 and 4.
    • Duplexer: Any print media between 149 mm to 215.9 mm wide and between 210 mm to 355.6 mm long. Envelopes are not supported for duplex printing.
  2. Verify that the paper size in the tray matches the paper size on the printer's operator panel.
    1. Press the Menu button.
    2. Press the down arrow until Tray Settings appears, and then press Select ( or ).
    3. Press the down arrow until Paper Size appears, and then press Select ( or ).
    4. Press the down arrow until the paper tray appears, and then press Select ( or ).
      • If the paper size is listed as All Paper or does not match, remove the paper tray and adjust the back fence, then reinsert the tray and check again.
      • For the Multipurpose Feeder (MPF), press the down arrow until the paper size being used appears, and then press Select ( or ) to set the paper size. Also adjust the paper width guides so they rest lightly against the edge of the print media stack.
  3. Verify that the paper type setting on the printer's operator panel matches the paper being used in the tray. Refer to the paper's packaging for weight and type information. Refer to the printer's Users Guide to find the paper setting that matches your paper.
    1. Press the Menu button.
    2. Press the down arrow until Tray Settings appears, and then press Select ( or ).
    3. Press the down arrow until Paper Type appears, and then press Select ( or ).
    4. Press the down arrow until the paper tray appears, and then press Select ( or ).
    5. Press the down arrow to select the paper type, and then press Select ( or ).
  4. Verify that the paper size and source is set to the correct paper tray in the printing application.
    1. Open the printing application, click File, click Print, and then click the Printing Preferences button.
    2. Verify the Paper Size drop-down is set to the correct size.
    3. Click the Paper Tray tab, and then click the Paper Source drop-down and select the paper tray to be printed from.
  5. If the error persists, check the error on the printer LCD:
    • 024-910 Check Paper in Tray 1: Replace the paper tray. If the paper tray has already been replaced for this problem, replace the printer.
    • 024-911 Check Paper in Tray 2: Replace the paper tray. If the paper tray has already been replaced for this problem, replace the 500-sheet or 1000-sheet feeder assembly.
    • 024-912 Check Paper in Tray 3
    • 024-913 Check Paper in Tray 4: Replace the paper tray. If the paper tray has already been replaced for this problem, replace the 1000-sheet feeder assembly.
    • 024-914 Check Paper in MPF:
      1. Turn the printer off using the power switch on the right side of the printer and disconnect the AC power cable.
      2. Press the front cover latch and swing the front cover open (Figure 1).

        Open the Front Cover
        Figure 1: Opening the Front Cover
      3. Press the button as shown in Figure 2 and open the top cover.

        Open Top Cover
        Figure 2: Open the Top Cover
      4. Grab the imaging drum by its handle and lift it out of the printer.
      5. Wipe the registration and guide rollers (Figure 3) with a damp paper towel.

        Cleaning the Registration Rollers
        Figure 3: Cleaning the Registration Rollers
      6. Reinsert the imaging drum, and then close the top cover and front cover.
      7. Reconnect the AC power cable, turn the printer on, and attempt to print. If the error still occurs, replace the registration assembly.

Artikel-ID: SLN77296

Datum der letzten Änderung: 05/28/2015 10:26 AM


Diesen Artikel bewerten

Präzise
Nützlich
Leicht verständlich
War dieser Artikel hilfreich?
Ja Nein
Schicken Sie uns Ihr Feedback.
Die folgenden Sonderzeichen dürfen in Kommentaren nicht verwendet werden: <>()\
Derzeit ist kein Zugriff auf das Feedbacksystem möglich. Bitte versuchen Sie es später erneut.

Vielen Dank für Ihr Feedback.